About the position
The Systems Analyst is responsible for managing and supporting various IT systems across campus. This role includes overseeing email services, user account management, printer support, and classroom technology support and training. The Systems Analyst reports to the Director of IT Infrastructure and works closely with faculty, staff, and other IT team members to ensure seamless operation of campus technology.
Responsibilities
- Telecom system maintenance and upgrades
- Plan and assist with server system upgrades and maintenance
- Verify proper backups and implement business continuity procedures
- Respond to user support requests and troubleshoot technical issues
- Install and maintain third-party software products and licenses
- Participate in regular after hours on-call rotation
- Manage Google Workspace and Microsoft 365 subscriptions campus-wide
- Support and recommend solutions for classroom technology needs
- Assist in developing and implementing training programs for faculty and staff on IT security and productivity tools
- Maintenance of print management software
- Manage software licenses and vendor relationships
Requirements
- Commitment to serving in a Christian environment
- Strong oral and written communication skills
- Ability to work independently, collaboratively, and in a leadership role
- Excellent problem-solving skills and a proactive approach to completing tasks
- Experience installing and maintaining classroom technology
- Ability to lift at least 50 lbs
- Ability to climb ladders
- Ability to perform minor modifications to existing classrooms
- Strong interpersonal skills and the ability to support faculty and staff effectively
- Effective time management and organizational skills
- Working knowledge of several of the following technologies: Microsoft Windows Server, Linux, DHCP, DNS, TCP/IP, Microsoft SQL, IIS, Google Workspace, Microsoft 365, Extron device management, projection systems, audio systems for large venues
Nice-to-haves
- Experience with IT project management
- Advanced knowledge of cybersecurity best practices
- Familiarity with cloud-based infrastructure and virtualization technologies
