Supports applications and projects across IT and provides a high level of customer support to users across multiple sites.
Design, install, configure, maintain and perform integration tests of supported applications
Work with Info Sec to implement and support designated application user controls
Conduct research and evaluate new IT technologies for potential application deployment
Troubleshooting application issues including hardware, software and user access errors
Work to increase efficiencies and security of existing applications
Assist with ATM monitoring and technical support
Ability to work outside of normal business hours when required for application updates and implementations
Continuing education on all supported applications
Demonstrate effective interpersonal skills necessary to interact positively with internal customers and Team members
Adherence to bank defined Policies and Procedures
Bachelor’s Degree in similar field or experience in IT or business environment in lieu of degree
2+ years of experience in IT or business environment
Previous customer support experience with either internal or external customers
Proven history of completing tasks with minimal direction
Strong written and documentation skills
Possesses advanced analytical and problem-solving skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy