IT Systems Analyst - Operations

Atkore•Mokena, IL

1d•Onsite

About The Position

The IT Systems Analyst, Operations, will be a member of our Workplace Solutions team. This team is responsible for managing end-user devices including laptops, workstations, desk phones, mobile phones, and scanners, as well as common area technology such as shop floor printers, conference room systems, digital signage, and office printers. This team also manages Atkore’s Unified Communications system based on Microsoft Teams Phone and Microsoft Teams Room System. This role reports to the Sr. Manager of End User Computing and will be based in our Mokena, IL office. The IT Systems Analysts on this team are involved in every phase of delivering and supporting these end-user devices and services by identifying new technology needs through deployment and support. Specific responsibilities include but are not limited to:

Requirements

Bachelor’s Degree preferred (Associates Degree required)
2-3 years’ experience in an IT desktop environment.
A demonstrated history of establishing device roadmaps for computers, mobile scanners, specialty printers, and device peripherals and accessories
Strong problem solving and troubleshooting skills
Experience using Lean Daily Management tools such as Root Cause Analysis, Kaizen events, and Standard Work
A demonstrated history of working with outside service providers for outsourced functions such as device repair or on-site support
Experience managing Android-base mobile devices with tools such as Soti, Avalanche, Intune or similar
Experience managing and troubleshooting specialty printer devices such as Zebra label printers or similar devices
Experience with warranty and repair services or service providers for rugged devices such as handheld scanners

Nice To Haves

A+, MCP, MCTS, HDI, CCNA, ITIL Foundation preferred

Responsibilities

Deploying end user devices including laptops, workstations, desk phones, mobile phones, and scanners, as well as common area technology such as shop floor printers, conference room systems, digital signage, and office printers.
Managing the ongoing maintenance activities of devices including the testing and deployment of software updates, overseeing repair/replacement, and tracking all assets in our asset management system
Serve as an escalation point to our first level Service Desk team to lead advanced troubleshooting and diagnosis of any reported issues
Participate in projects that involve shop floor printers and scanners, that require some travel to various Atkore sites across North America.
Participate in major technology projects as the subject matter expert for devices used by end users, in common area office settings, and in manufacturing and warehouse operations.
Identify opportunities across the team and organization to streamline the management and support of all Atkore devices.
Maintain current knowledge of existing and emerging technologies
Maintain shop floor environment and upgrades of shop floor equipment as they age out.
Participate in the development of technology roadmaps and the evaluation of new workplace technologies
Contribute during incidents as a device expert focused on solving problems and restoring services to a normal operating state
Oversee the activities and performance of our outside service providers for devices and services where the management and support has been outsourced