IT Systems Analyst Lead

USAA • Plano, TX

89d • $114,080 - $218,030

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Distribution, Sales and Service (D&S) within P&C is front door to our organization is embarking on a transformation journey in modernizing its functions in improving our Member and MSR experiences. AI enabled digital solutions are at the core of this transformation. P&C IT supporting D&S, operates as a technology service delivery arm and is looking for candidates with a strong combination of technical expertise, business acumen, and project management/facilitation skills. Provides SME liaising services between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Assesses evolving business requirements to include establishing, evaluating and validating technical requirements. Recommends alternatives and/or enhancements to existing technology solutions. Researches and helps resolve production issues and defects. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC. Relocation assistance is not available for this position.

Requirements

• Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience in business and/or project management, business/system requirements and technical analysis.
• Expert knowledge of multiple solution delivery life cycles and Business Management methodologies (Waterfall and Agile).
• Expert working knowledge of business productivity products, tools and applications.
• Subject matter expert understanding of system architecture and knowledge of solution development concepts.
• Extensive experience in requirements management, from conception definition to implementation.
• Extensive experience with modeling techniques (e.g. UML) and use case development as well as experience with one or more software development frameworks.

Nice To Haves

• Systems experience (designing, architecting, building, supporting) in Insurance Sales or Service.
• Experience in systems involving any of the front-end (member facing) channels Digital, Chat, Voice etc.
• Ability to interact with Business teams in understanding the ask and must be able to map to technology solutions.

Responsibilities

• Serves as the primary conduit between IT delivery functions and the business functions through which their technical requirements flow.
• Actively contributes to successful delivery by partnering with Program Management to understand and drive plans for strategy, transformation and operations.
• Accountable for ensuring readiness of scope, business goals and objectives prior to project initiation.
• Delivers coaching, mentoring and just-in-time training to team members through quality reviews and observation.
• Collaborates with IT function Architects on road maps and upgrade strategies.
• Performs high-level analyses on technical topics for pre-project and project topics.
• Supports Project Management and Practice leads with policy, procedures, and governance.
• Participates in process improvement initiatives in support of project strategy efforts.
• Serves as Voice of the Customer for Analyst community.
• Leads innovative opportunities to improve efficiency and productivity for the Analyst role.
• Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost-effective manner.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• Comprehensive medical, dental and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs
• Career path planning and continuing education

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree