Atkore International-posted 4 months ago
$71,000 - $97,625/Yr
Full-time • Mid Level
Mokena, IL
Fabricated Metal Product Manufacturing

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. The IT Systems Analyst-Desktop position is available at the Mokena, IL office. Reporting to the Senior Manager of End User Computing Technologies, the IT Systems Analyst-Desktop oversees the design, implementation, and support of desktop infrastructure for the organization. This role supervises a team of desktop support analysts, focusing on service delivery, technical proficiency, and ongoing improvements within end-user computing environments. The position requires technical expertise, leadership abilities, and project management experience.

  • Oversee the design, implementation, and support of desktop infrastructure for the organization.
  • Supervise a team of desktop support analysts, focusing on service delivery and technical proficiency.
  • Serve as the primary point of contact for both live and remote technical support for Atkore users.
  • Maintain and support all shop floor systems and equipment within the manufacturing environment.
  • Design and maintain comprehensive onboarding and offboarding workflows for the employee lifecycle, encompassing device provisioning and policy enforcement.
  • Administer Microsoft Intune for management of Windows and mobile devices, including Autopilot zero-touch deployments.
  • Oversee the review and interpretation of reports to inform best practices in asset management and improve operational efficiency.
  • Lead or support workplace technology initiatives from planning through execution.
  • Bachelor's Degree preferred (Associate's Degree required)
  • 3 - 5 years in end-user computing, IT support, or workplace technology roles
  • Experience with Microsoft Intune, Autopilot, Power BI and Windows 11 deployment
  • Familiarity with maintaining documentation for desktop procedures, configurations, and policies
  • Exposure to AI support tools (e.g., virtual agents, Copilot, AI Search)
  • Experience leading small teams or mentoring peers
  • Strong project management and vendor coordination skills
  • Excellent documentation and process mapping skills (e.g., Visio)
  • An understanding of Key Performance Indicators around deployment
  • Technical expertise with leadership and project management.
  • Experience with AI support tools such as virtual agents and Copilot.
  • Strong documentation skills, particularly in process mapping.
  • Medical, vision, and dental insurance
  • Life insurance
  • Short-term and long-term disability insurance
  • 401k
  • Paid Time Off
  • Paid holidays
  • Any leave required under federal, state, or local law
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