Highmark-posted 2 months ago
Full-time • Entry Level
Pittsburgh, PA
5,001-10,000 employees
Insurance Carriers and Related Activities

The position involves providing analysis services typically in a defined project. The role includes developing requirements and supplemental specifications for new applications or analyzing change requests/enhancements in existing applications. The individual will collaborate closely with customers, partners, and business areas to identify application needs, project specifications, business case development, and cost sheet analysis. The position is accountable for identifying and documenting risks, defects, and issues throughout the project lifecycle and assisting in their resolution. For smaller projects or initiatives, the individual may be accountable for the project schedule and providing project status updates to the appropriate management group or customer, release coordinator, and/or various PMO groups.

  • Works with customers, application developers, architects, project management, and team members to understand business requirements that drive the analysis and design of quality business solutions.
  • Aids with application development project deliverables such as vision documents, supplemental specifications, user design, testing plans, testing schedules, testing scenarios, testing outcomes, approvals, and training materials.
  • Manages job and project requirements to ensure projects are completed on time, in scope, within budget, and with minimal defects.
  • Provides required business and/or technical support for both project and production-related activities.
  • Assures compliance with required standards and that all necessary approvals have been obtained throughout the project lifecycle.
  • Interfaces with business areas, customers, partners, vendors, technical staff, and project teams to drive value, enhance return on investment, and create innovative solutions.
  • Is accountable for testing of solutions to ensure minimal production and UAT defects are realized.
  • Performs other duties as assigned or required.
  • Bachelor's degree from a four-year college or university or relevant experience and/or education as determined by the company in lieu of a bachelor's degree.
  • 0-1 years' relevant subject matter experience.
  • Familiarity with electronic health record (EHR) systems, system optimization, and troubleshooting technical issues.
  • Understanding of Clinical Workflows, Customer Service, Interacting with Patients, and familiarity with Medical Terminology.
  • Experience in IT support that is primarily phone-based and occasionally requires on-site support.
  • Hybrid work model - 3 days in the office and 2 days working remotely.
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