IT Systems Analyst Admin

Resource Center•Dallas, TX

About The Position

The Systems Analyst Admin serves as the lead administrator for Resource Center’s administrative technology platforms, including ERP, CRM, HRIS, and related enterprise tools. This role is responsible for advanced system configuration, integration management, automation, and secure data flow between administrative systems. The Analyst ensures data consistency, system interoperability, and operational efficiency across finance, development, HR, and other administrative functions.

Requirements

Bachelor’s degree in Information Systems, Data Analytics, Computer Science, Business Technology, or related field OR equivalent professional experience
4+ years administering enterprise or administrative systems
Demonstrated experience building or maintaining API integrations
Experience supporting cross-system reporting and data synchronization
Strong experience administering ERP, CRM, HRIS, or comparable platforms
Understanding secure data exchange methods (REST APIs, JSON, SFTP, etc.)
Knowledge of role-based access controls and system-level data security practices

Nice To Haves

Experience in nonprofit, healthcare, or mission-driven environments preferred
Experience supporting financial and/or fundraising systems preferred
Experience with enterprise reporting tools or dashboard platforms preferred

Responsibilities

Serve as primary administrator for ERP, CRM, and other administrative platforms
Configure workflows, permissions, forms, and system settings
Develop and enhance ERP/CRM modules, custom reporting, and partner solutions
Troubleshoot issues and coordinate resolutions with vendors and IT Team
Map and document workflows to improve efficiency and reduce manual processes
Support system upgrades, enhancements, and testing of new functionality
Design, build, and maintain API connections between internal and third-party systems
Monitor integrations for failures or discrepancies and resolve issues
Record integration, architecture, data mappings, and change management processes
Ensure consistent and accurate data flow of program and administrative platforms
Implement and maintain role-based access controls within assigned systems
Collaborate with IT to support organizational data governance and security practices
Maintain documentation related to data handling and system access controls
Support audit preparation and reporting needs related to administrative systems
Translate operational needs into structured reporting outputs
Support Excel/Power BI/Tableau-based financial analysis and data validation
Serve as a technical resource for the finance department
Coordinate with vendors for updates, troubleshooting, and platform enhancements
Communicate system changes, improvements, or risks clearly to stakeholders
Streamline workflows through automation and system configuration improvements
Reduce duplicate data and manual reconciliation through improved integrations
Assist with continuous improvement within the administrative technology ecosystem
Assistance with rolling out and training administrative tools to staff