CCC Information Technology System Analyst 1

Pinellas County Government • Carrizozo, NM

1d

About The Position

The Clerk of the Circuit Court and Comptroller is seeking an IT Systems Analyst with professional, technical, and administrative experience to provide application support, system analysis, and design as well as business and workflow analysis and organization research. This position will work in the Clerk's Technology Division.
As an IT Systems Analyst 1, you will perform technical and administrative work supporting the Clerk's critical business systems, including maintenance, upgrades, and new system implementations. An employee in this role will provide operational and production support, perform administrative tasks such as maintaining system codes and user accounts, and contribute to project planning activities. Upgrade activities include integration and critical business process testing, as well as coordinating testing efforts with the departments along with documenting identified issues and reporting them appropriately. Project activities include developing business cases, gathering requirements, preparing requirements documentation, creating project plans, testing documentation, and performing user acceptance testing. Additional duties may include system and security administration, peer training, and workflow analysis. An employee in this role will develop technical and/or business expertise to analyze, evaluate, and improve work processes.

Requirements

• Professional experience performing business analysis, process documentation, user acceptance testing, and quality assurance related work
• At least 3-5 years of professional experience as described above; or
• Associate degree as described above and at least 2 years of experience as described above; or
• Bachelor's or higher-level degree as described above, and some experience as described above; or
• An equivalent combination or education, training, and/or experience as described above.
• Knowledge of standard office practices, procedures, policies, personal computers, operating systems, and related software applications
• Proficiency with computers and Microsoft Office Suite is required
• Ability to use and apply reference materials to research and solve problems
• Ability to recommend changes to improve operational efficiencies
• Ability to coordinate efforts among multiple departments to solve problems
• Ability to use diplomacy in dealing with difficult customers and delivery of services
• Ability to communicate with tact, patience, and courtesy at all levels of the organization
• Ability to communicate effectively, both verbally and in writing, with peers and others
• Ability to establish and maintain effective working relationships with partners
• Ability to operate a personal computer and other automated systems to enter and retrieve information, monitor work performed, and to communicate information in reports
• Ability to prepare and deliver effective presentations
• Ability to work independently as well as within a team

Nice To Haves

• Critical, forward, and logical thinker, and independent judgement
• Advanced MS Office skills (Outlook, Excel, Word, Teams, PowerPoint)
• Above-average organization skills, self-motivated and takes initiative

Responsibilities

• Identify, recommend, and participate in process improvement initiatives
• Collaborate with business units to resolve application or system problems
• Provide daily operational support under the discipline of defined departmental business processes
• Engage and participate with teams in problem resolution
• Work with business units to review state and local mandates and decide on necessary changes to fulfill requirements
• Monitor deliverables and ensure timely completion of tasks
• Participate in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing to ensure delivery of quality solutions
• Take ownership of complex cross-sectional problems and contribute to resolution
• Communicate effectively, both verbally and in writing, to peers, leadership, and business partners
• Create requirement documents and other project materials related to new applications or reworking of existing applications
• Prepare and deliver presentations regularly to various audiences using clear, concise, and effective communication
• Assist with creation of project plans/schedules, completion of tasks and critical milestones associated with assigned projects
• Performs other related job duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree