IT Systems Administrator

City of Austin

19h•Onsite

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Job Description: IT Systems Administrator Purpose: Under moderate supervision, this position provides daily operations maintenance and support for highly reliable systems, using broad skills and current knowledge of information technology systems. Austin Energy Data Center Operations seeks an IT Systems Administrator to support various systems in a modern, complex infrastructure. The administrator's duties include implementing, managing, and maintaining highly complex, secure, and reliable systems infrastructure. Documentation and troubleshooting of system components. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated Data Center Operation solutions.

Requirements

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of one or more areas of infrastructure and server technologies.
Knowledge of application and/or operating systems.
Knowledge of networking/telephony operating systems and network/telephony monitoring and management applications.
Knowledge of industry and department best practices, requirements and policies and procedures.
Knowledge of system capacity planning.
Skill in documenting and maintaining application and process or configuration information.
Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments.
Skill in installing and maintaining applications or operating systems or equipment.
Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
Ability to define, analyze, and find solutions for difficult or complex problems.
Ability to view the big picture.
Ability to quickly become familiar with emerging technologies.
Ability to identify trends as well as isolated events.
Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience.
Experience may substitute for education up to two (2) years.

Nice To Haves

Experience complying with regulatory controls, i.e., North American Electric Reliability (NERC) regulations, Critical Infrastructure Protection (CIP), Occupational Safety and Health Administration (OSHA)
Experience monitoring modern physical and virtual data center infrastructure (systems, applications, middleware, servers, storage, and backup).
Experience communicating, collaborating, and coordinating server and application infrastructure updates with the affected stakeholders.
Experience supporting server-related and site maintenance issues, including routine maintenance and patching.
Experience managing system backups and restore activities.
Experience managing Certificates within AppviewX.
Experience working with Power Plant operations and critical applications.

Responsibilities

Monitors, troubleshoots, diagnoses, tests, evaluates, and makes recommendations to resolve system problems as well as define disaster recovery plans and develop network test plans.
Implements, configures, manages, administers, maintains, and monitors software and hardware to include systems, applications, middleware, servers, and storage.
Procures new software and hardware for systems, applications, middleware, servers, and storage technologies.
Evaluates system performance and health checks by implementing tuning improvements and performing system sizing estimates.
Contributes to the planning, forecasting, budgeting, procuring, and implementing new system hardware and software including the retirement of existing systems and components.
Assists with development of solution-based cost analysis.
Coordinates and communicates the installation, configuration, and maintenance of systems and components with customer departments and project teams.
Monitors services provided by vendors to ensure service levels are met.
Monitors and assists in management of equipment inventory.
Implements system security procedures and ensure compliance of all security policies, procedures and standards.
Monitor, troubleshoot, diagnose, test, evaluate, and make recommendations to resolve system problems, define disaster recovery plans, and develop system test plans.
Implement, configure, manage, administer, maintain, and monitor software and hardware, including systems, applications, middleware, servers, storage, and backup.
Assist and monitor AppViewX Certificates and communicate changes as needed.
Evaluate system performance and health checks by implementing tuning improvements and performing system sizing estimates.
Coordinate and communicate systems and components’ installation, configuration, and maintenance with customer departments and project teams.
Monitor and assist in the management of equipment inventory with IT Infrastructure Teams.
Implement system security procedures and ensure compliance with all security policies, procedures, and standards.
Travel to multiple work locations and participate in on-call rotation within the 24-hour utility operations.