Keystone Strategy-posted about 1 month ago
Full-time • Mid Level
Hybrid • Bellevue, WA

We're looking for a hands-on IT Systems Administrator Contractor to join us onsite in our Bellevue office. If you love solving problems, enjoy helping people and like being the person others rely on when tech needs to “just work,” this could be a great fit. This role is very much a roll-up-your-sleeves, get-things-done kind of position. You'll support around 60 employees — both technical and non-technical — and you'll be the go-to person when someone needs help with their laptop, access, Wi-Fi, a Zoom room that's misbehaving or wants to learn a better way to use our tools. It's fast-paced, busy and rewarding. Your impact will be felt immediately. This is not an architect or “sit behind a strategy deck” role. You'll be hands-on every day, keeping our environment running smoothly while also looking for chances to make things a little better, faster or easier (with alignment, of course). You'll support people in person, through quick walk-ups, over chat and through tickets — whatever helps them get back to doing their best work.

  • Helping a teammate troubleshoot an issue on their laptop
  • Getting a new hire set up with hardware, accounts and access
  • Making sure Zoom rooms and AV setups are smooth for meetings
  • Fixing Wi-Fi or basic connectivity problems
  • Automating a repetitive task or setup
  • Improving onboarding or offboarding flow
  • Leveling up device management or workplace security
  • Partnering with engineering or operations to improve internal tools
  • Administer tools that we use daily such as Google Workspace, Slack, Zoom, GitHub and our identity and access systems
  • Keeping our devices, software and documentation organized and secure
  • Strong hands-on IT systems support and administration experience (many successful candidates have 3-6 years, but we care more about capability and maturity than a specific number)
  • Comfortable troubleshooting across laptops, OS, Wi-Fi, conference room setups and collaboration tools
  • Experience with Google Workspace, Zoom, Slack, GitHub or similar tools
  • Experience managing user access and accounts (AWS Identity Center or similar is a plus)
  • A self-starter mindset — you spot what needs attention and take action
  • A service-first approach and strong communication skills
  • Basic scripting or automation skills to eliminate manual steps
  • Experience improving small-office networks or AV setups
  • Previous startup or high-growth company experience
  • Real ownership and trust — you'll have the space to make an impact
  • Growth without limits — if you show interest and capability, we'll help you develop
  • Friendly, down-to-earth teammates who want you to succeed
  • A culture rooted in learning, curiosity and collaboration
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