This position will ensure reliability, security, and performance across servers, endpoints, and cloud services while partnering closely with the IT Director and mentoring helpdesk staff. It will maintain and improve Microsoft-centric on-prem/cloud environment and act as primary escalation for complex incidents. Own Tier-2/3 troubleshooting; secure core services (AD, M365/Azure, servers, virtualization, backups); perform basic network tasks (switch/firewall) under change control.