IT Systems Administrator

Qgenda • Atlanta, GA

43d • Hybrid

About The Position

QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 700 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. QGenda is headquartered in Atlanta. To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn . Our IT Systems Administrator will support our internal teams; they will be responsible for software, hardware, network support, troubleshooting, and the advancement of the systems and applications for our business units. They will support our managers and employees through training, updates, and continuous learnings of their applicable programs. Our IT Systems Administrator IV will work with applications like Google Workspace, Jamf, Okta, Zoom and various other applications utilized by our teams.

Requirements

• Requires special technical knowledge of the techniques and procedures of software, hardware, and network support for multiple users.
• Must understand installation, configuration, and troubleshooting processes for software, hardware, networking, and accessory equipment.
• Requires sufficient analytical skills to assess problems or unusual situations and develop solutions.
• 5+ years of experience in IT or related field
• Bachelors degree
• Applicants for this position must be authorized to work for any employer in the United States(U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.

Nice To Haves

• Experience with Bash or PowerShell scripting
• Experience managing Jamf or similar Apple Mobile Device Management (MDM) system
• Experience managing Intune, AirWatch or similar Mobile Device Management (MDM) system
• Experience managing Zscaler, Tailscale, Cloudflare, Palo Alto, or similar Zero Trust system
• Experience managing Okta or similar IAM system
• Experience managing CrowdStrike, SentinelOne, or similar endpoint security system
• Experience managing Meraki or similar networking system
• Experience managing Zoom or similar system

Responsibilities

• Knowledge of and technical expertise supporting Apple products.
• Works independently and exercises reasonable judgment with little supervision while providing clear documentation of activities and accomplishments.
• Manage standard deployment or implementation of hardware/software solutions.
• Passion for technology, teamwork, overcoming challenges and providing exceptional customer service.
• Serve as primary system administrator for various tools in our tech stack
• Performs hardware/software upgrades to existing computer equipment as needed.
• Trains users in aligned departments as needed in startup, basic and advanced use of software programs including Google Workspace, Apple Laptops, and mobile devices.
• Working knowledge of Standard software and a wide variety of commonly used hardware.
• Assists in evaluation and testing of computer software and in planning for future needs.
• Assist in building a roadmap for future IT policies, procedures, and applications.
• Ability to work and deliver efficiently on various IT projects.
• Basic understanding of networking and routing protocols.
• Consistently update job knowledge.
• Performs other related duties as required to accomplish the objectives of the position.

Benefits

• We offer a comprehensive total rewards package to support our full-time employees and their family's day-to-day needs, well-being and major life events, which includes:
• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Options to work in a hybrid-working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees