IT Systems Administrator Support Specialist

G and H Towing Company-posted 2 months ago

Galveston, TX

101-250 employees

Resume

Match Score

Upload and Match ResumeTrack Jobs with Teal

The IT Systems Administrator Support Specialist role is a combined role of system support and is responsible for day-to-day support. Delivering day-to-day level 1 and level 2 technical support to all personnel and supporting IT and organizational initiatives, goals, and strategies. This position supports multi-geographically and is in Galveston Texas with some potential to work remotely but primarily onsite. A candidate may be required to serve beyond regular working hours to support 24/7 operations during critical or planned outages. This position is heavily focused on device and OS deployment, patches, maintenance, policies, and inventory.

Assist in the compilation/maintenance of an accurate inventory of hardware and software
Assisting with new office setup or office relocations with the ability to lift 50 lbs.
Creating users and objects in Azure AD and Active Directory
Day to day ERP support primary system is Epicor Enterprise 7
Develop/maintain accurate departmental documentation and helpful reference materials for users
Manage and create group policies and configurations on workstations
Patching workstation machines and keeping in line with a baseline of most recent patches
Provide end-user assistance and training
Responsible for OS deployment using MDOP or SmartDeploy
Serve as the initial point of contact for incoming support requests, entering all activities into the ticketing system, providing updates, and resolving requests in accordance with departmental standards
Support and troubleshoot hardware to include configuration, support, and fine-tuning
Support and troubleshoot mainstream and proprietary software
Support peripheral devices including, but not limited to, mobility, office copiers, printers, and cameras

Associate degree in a computer-related competency, or equivalent combination of proven experience & certifications; extensive experience may be considered in lieu of education
Attention to detail and problem-solving skills
Certifications: Comp TIA A+
Minimum of five (5) years of experience in technical support working as part of a corporate IT support team using a ticketing system
Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines

Experience in deploying/configuring drive encryption using tools such as MBAM/Bitlocker
Experience supporting mobile devices
Experience with Epicor 7 Enterprise
Experience with Microsoft Active Directory/Domain Administration
Experience with standard configuration, deployment, and support practices for PC-based systems in a Microsoft Active Directory environment
Experience with TCP/IP-based phone systems
Experience with technical writing for documentation and instructional purposes
Experience with technologies and systems (TCP/IP, DNS, DHCP, VPN, POE)
Intermediate level experience using Microsoft Office Suite, Active Directory, and Office 365; ability to troubleshoot common user challenges
Interpersonal skills including self-awareness and the ability to deal professionally with others while always using courtesy, tact, and professional judgments
Must be a team player and support the mission, vision, and goals of the company and department
Must be service-oriented and customer-centric to all internal and external customers
Proven ability to troubleshoot, test resolutions, and escalate common issues
Proven analytical and problem-solving skills
Strong communication, organizational, analytical, time management, problem-solving, and planning skills

Track Jobs with Teal

Job Search Resources

•

AI Resume Builder

•

IT Support Specialist Resume Examples

•

IT Support Specialist Cover Letter Examples

IT Systems Administrator Support Specialist

Job Search Resources

Tools

Career Hubs

Guides

Company