IT Systems Administrator III - 3277

University of North Carolina at Pembroke-posted about 2 months ago
Full-time
Hybrid • Pembroke, NC
Educational Services
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The Director of Enterprise Applications provides strategic and operational leadership for the institution's enterprise application systems. This role oversees the design, development, integration, and support of administrative and academic systems, with a primary focus on the Ellucian Banner ERP system (versions 8 or 9). The Director oversees and manages all aspects of the Ellucian Banner and Banner-related Enterprise Resource Planning applications used throughout the university. These support services include installation, configuration, programming, hosting, troubleshooting, technical testing, updates, integration, application administration, business systems analysis, process improvement, and reporting/intelligence. The Director provides technical leadership, planning, and guidance to a team of programmers, business systems, and business intelligence analysts to support the implementation or upgrade of applications and the design and development of new applications or interfaces. In addition, the Director focuses on oversight and service to university clients to include second-and third-level support for staff members who are the principal subject-matter experts for enterprise applications.

  • Lead the planning, implementation, and support of enterprise applications, focusing on Banner ERP and its ecosystem, ensuring alignment with institutional priorities.
  • Serve as the primary liaison between IT and university departments for enterprise system needs, ensuring collaborative planning and execution.
  • Manage integrations between Banner and third-party systems used across campus by faculty, staff, and students.
  • Oversee the development and delivery of reports using Argos, Tableau, and other reporting tools.
  • Collaborate with academic and administrative departments to identify technology needs and deliver scalable solutions.
  • Lead and assign development tasks to programmers supporting enterprise applications, ensuring coverage across technologies such as PHP, Bash scripting in Linux, JavaScript, C#, and PowerShell.
  • Oversee and facilitate database support for developers, including guidance on SQL, SQL Server, and Oracle environments to ensure optimal performance and data integrity.
  • Provide strategic direction and technical mentorship to development and database teams, aligning project assignments with institutional priorities and staff expertise.
  • Oversee a team of business systems analysts, developers, and business intelligence analysts in the Enterprise Applications Solutions unit, focusing on business analysis, process improvement, reporting, and ERP consulting services for the university's Enterprise Resource Planning (ERP) system, Ellucian Banner, and related applications.
  • Lead the unit to serve as Banner subject matter experts responsible for HR/Payroll, Financial, and Student systems support functions for the University.
  • Manage, track, and assess progress on assigned initiatives for the business analysis and reporting team, providing hands-on systems support.
  • Partner closely with leaders across the university to ensure the delivery of business solutions for departmental or enterprise-wide projects and initiatives.
  • Lead and direct activities assigned to projects and oversee additional project team members such as vendors and consultants toward successful completion.
  • Coordinate and collaborate with University of North Carolina System Office (UNCSO) IT partners, managing relationships and services by the System Office relating to Shared, Hosting, and Managed Services, and augmented staffing.
  • Provide technical and management oversight for day-to-day operations of all production Enterprise Services, ensuring adherence to published Service Level Agreements (SLAs) and reporting on performance, trending, and forecasting needs to the Chief Information Officer.
  • Bachelor's degree in Information Systems, Computer Science, or related field (Master's preferred).
  • Minimum of two (2) years of experience in enterprise application management within higher education.
  • Demonstrated experience with Banner ERP 8 or 9 environments, including system upgrades and module integrations.
  • Proficiency in Argos, Tableau, Power BI; previous experience with WebFocus and other reporting platforms used in higher education.
  • Strong understanding of data governance, system architecture, and integration best practices.
  • Excellent leadership, communication, and project management skills.
  • Experience with cloud-hosted ERP environments and hybrid integrations.
  • Familiarity with student information systems, financial aid, HR/payroll, and academic scheduling modules.
  • Knowledge of compliance standards such as FERPA, HIPAA, and GLBA.
  • Experience with Integrations with Banner ERP such as Canvas (Instructure), TargetX, Pathify, Softdocs, Ellucian Ethos, Touchnet - Payment processing integration, Blackbaud.
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