IT Systems Administrator/Engineer

Ascend Advanced Therapies-posted about 2 months ago
Full-time • Entry Level
Alachua, FL
101-250 employees
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IT Systems Admin/Engineers at Ascend provide responsive customer support, maintain and troubleshoot network systems to ensure seamless connectivity, and implement cybersecurity protocols to safeguard data and uphold a secure, efficient technology environment. This role acts as the primary liaison with external IT Providers for the Alachua, FL site. The position involves determining the goals of IT for the Alachua site within broad outlines provided by the business, contributing to the continuity of computer services by providing necessary technical leadership and project coordination, and forecasting costs, equipment, and personnel needs for projects and programs related to information systems. Responsibilities also include preparing long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them.

  • Provide responsive customer support and troubleshoot network systems.
  • Implement cybersecurity protocols to safeguard data.
  • Act as primary liaison with external IT Providers for the Alachua, FL site.
  • Determine IT goals for the Alachua site within business outlines.
  • Contribute to the continuity of computer services through technical leadership and project coordination.
  • Forecast costs, equipment, and personnel needs for IT projects.
  • Prepare long and short-range plans for application selection and systems development.
  • Install, configure, and maintain network hardware and software components.
  • Diagnose and resolve complex network issues related to connectivity, security, and performance.
  • Help business operations groups utilize information systems to improve efficiency.
  • Ensure computer equipment, hardware, and software are updated to meet organizational needs.
  • Perform regular security monitoring to identify intrusions and vulnerabilities.
  • Identify technologies for task automation and implement them efficiently.
  • Provide systems network support and security, including patches and firewalls.
  • Stay updated with advancements in networking technologies and best practices.
  • Document network configurations, changes, and technical procedures.
  • Manage backup and restoration for validated systems.
  • Set up and support audio and video equipment.
  • Manage and maintain Hyper-V and VMWARE clusters.
  • Manage and maintain Microsoft Azure and Office 365 Tenant.
  • Manage and maintain Intune, SharePoint, Exchange, and Defender for Endpoint.
  • Support remote users stationed globally.
  • Communicate user needs and issues to external and offsite IT teams.
  • Present project status reports to management and project teams.
  • Perform gap analysis of validation documentation, systems, and practices.
  • Generate, review, and update computer system related policies and procedures.
  • Develop and review various types of system validation and infrastructure qualification documentation.
  • Support Change Management initiatives to maintain GMP compliance.
  • Work closely with system owners to implement new computerized systems or upgrades.
  • Coordinate validation/qualification activities and serve as the subject matter expert.
  • Manage vendor relationships.
  • Perform other duties as assigned.
  • Associate's degree or higher, required.
  • 2-3 years managing and maintaining a Hyper-V and VMWARE cluster, required.
  • Bachelor's degree, preferred.
  • 2-3 years' experience in CCNA or Security+ certification preferred.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Employee Discounts
  • Employee Assistance Program
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