IT Systems Administrator 2

The Farmer's Dog-posted 3 months ago

$85,000 - $100,000/Yr

Full-time • Mid Level

New York, NY

501-1,000 employees

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The Farmer’s Dog is looking for an IT Systems Administrator 2 to join our department. In this role, you’ll lead IT projects end to end, strengthen the security and scalability of our systems, and keep our network and devices running at their best. You’ll tackle complex support issues, deliver exceptional service to employees across the organization, and play a key role in helping The Farmer’s Dog scale with confidence—always with a customer-first mindset that ensures our technology supports the humans and dogs we serve.

Serve as the end-to-end owner of IT projects, managing initiatives that span both internal processes and cross-functional improvements.
Proactively identify opportunities to improve systems and processes, driving greater efficiency and impact across the organization.
Maintain the security and scalability of organizational systems and devices by implementing best-in-class configurations and practices.
Design, deploy, manage, and document our MDM configurations for macOS and Windows, ensuring they are secure, efficient, and easy to maintain at scale.
Manage and optimize our office network infrastructure to provide secure, reliable, and high-performance connectivity for all employees.
Handle escalated helpdesk queries by troubleshooting and resolving complex technical and operational issues with a customer-first mindset.
Create and maintain clear, accessible documentation for IT procedures, automations, and system configurations, enabling teammates across all levels to easily understand and use them.
Deliver exceptional employee support across all channels, ensuring empathy, professionalism, and timely follow-up.
Support our New York office and remote employees by handling requests for office technology, event logistics, and other workplace needs as they arise with consistency and care.

5+ years of experience administering IT systems, managing devices at scale, and leading end-to-end projects in enterprise environments.
Passionate about technology, continually expanding skills through learning and professional development.
Detail-oriented and committed to building secure, reliable, and scalable systems.
Extensive experience configuring, deploying, and managing Jamf Pro and Microsoft Intune in enterprise environments.
Expertise administering macOS and Windows devices at scale, including policy creation, patch management, application deployment, automation workflows, and security compliance.
Hands-on experience configuring, monitoring, and supporting Cisco Meraki networking infrastructure.
Experience administering SaaS and cloud applications at scale.
Ability to manage workload with focus and independence, driving tasks and projects to timely completion.
Excellent people and communication skills (both written and verbal), able to distill complex technical concepts for non-technical stakeholders.

Dog-friendly office in Greenwich Village
Market-competitive compensation and equity packages
Comprehensive Healthcare, Dental, and Vision
Company supported mental health benefits
12 week paid parental leave
Competitive 401k plan with company match
Flexible PTO
Discounted fresh food for your pup
Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

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