IT Systems Administration Manager

INSURICA, Inc•Oklahoma City, OK

42d

About The Position

The IT Systems Administration Manager will lead the team responsible for managing and maintaining INSURICA’s multi-location IT infrastructure and will also actively perform Systems Administrator duties. The IT Systems Administration Manager will utilize a variety of technologies, but not limited to, Microsoft Azure, Amazon Web Services, storage area networks, firewalls, TCP/IP networks, and VoIP systems, to drive system reliability, security, and performance at an enterprise scale, ensuring effective systems operation.

Requirements

5 – 7 Years of previous IT systems administration experience, with a focus on the specified technologies, preferred
2 – 4 Years of previous supervisory/managerial or leadership experience within an IT department, preferred
Demonstrated excellence in technology management, strategic planning, and operational execution
Demonstrated proficiency in network and security administration practices
Strong analytical, problem-solving, and project management skills, with the ability to influence others
Excellent PC skills, with a focus on the Microsoft Office suite of products (Excel, Word, Outlook, Teams, etc.), as well as Microsoft Azure, Amazon Web Services, storage area networks, firewalls, TCP/IP networks, and VoIP systems, among others
Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
Ability to lift up to 20 pounds occasionally
Requires operation of a computer workstation, including keyboard and video display

Nice To Haves

Bachelor’s Degree, in Information Technology, Computer Science, or a related field, preferred
Relevant certifications (e.g., Microsoft Azure, AWS, or similar) are preferred

Responsibilities

Provide supervision to all assigned colleagues, including cross-training, performance management, training and development, coaching, and disciplinary action
Monitor and evaluate the efficiency and quality of staff production, to ensure excellent internal and external customer satisfaction; proactively address, resolve, and monitor staff issues, demonstrating and fostering good morale within the department
Provide a confident, collaborative, and consistent leadership presence, demonstrating a positive outlook and motivating employees by promoting individual excellence and achievement, as well as a team concept; develop team goals and strategies in alignment with organizational objectives
Manage resource allocation, projects, and schedules for the team
Serve as the escalation point for difficult systems situations, providing direction and coaching, intervening where warranted
Evaluate, update, and report on systems issues, workflow, staff, etc.; develop workflow, policies, and procedures related to the systems administration function and implement and monitor changes within the department, addressing any problem areas with staff; ensure team adherence to agency policies and procedures, best practices, and security standards
Manage and provide administration, configuration, and maintenance of Microsoft Azure, Active Directory, Intune, O365, SharePoint, Teams, and other core technologies
Perform system upgrades, planning, testing, and coordinating across all locations
Ensure the effective operation and security of storage area networks, Microsoft Azure, and VMware virtual infrastructure
Oversee data integrity and backups, ensuring comprehensive disaster recovery plans are in place
Maintain security measures to protect against unauthorized access and data breaches
Oversee the health of the data center and critical systems, responding to hardware and software failures as they arise
Create and maintain comprehensive documentation for departmental processes, system configurations, and procedures
Ensure 24/7 coverage for critical system support, including participating in an on-call rotation as needed
Collaborate with external vendors and service providers to optimize technology solutions and resolve escalated issues
Plan and manage budgets for IT systems and infrastructure-related expenses
Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions
Participate in seminars and other training to maintain required licenses and for knowledge and skill development