IT System Engineer

Medix Dental IT•Davenport, IA

11d•$70,000 - $80,000•Remote

About The Position

We are seeking a detail-oriented and proactive IT System Engineer to join our Professional Services department and support our dental clients. In this role, you will design, deploy, and maintain IT solutions that empower dental offices to operate seamlessly. The ideal candidate combines excellent communication and problem-solving abilities with strong technical skills.

Requirements

High school diploma or equivalent
Availability to work evening hours, approximately 3–4 nights per month. Occasionally, additional evening hours may be required during peak periods. This role is part of a pool of System Engineers who support billable projects during evening hours.
Excellent problem-solving skills, time management, and a customer-focused mindset.
Requires a high level of ownership and accountability for own work, timelines, and deliverables.
Ability to work effectively within a team and communicate clearly with clients and vendors.
3+ years of proven experience in IT systems engineering, preferably in the dental sector.
Strong knowledge of networking, server management, and workstation deployment.

Nice To Haves

Dental MSP experience
Relevant certifications

Responsibilities

Live and Support Our Core Values: Embody the Medix Dental values in every aspect of your work.
Infrastructure Management: Design, deploy, and maintain networks, servers, and workstations tailored for dental offices.
Software Integration: Install, configure, and provide ongoing support for dental software applications like Dentrix, Eaglesoft, Open Dental, Sidexis, and Dexis.
Cloud & Backup Solutions: Configure local and cloud backup solutions, ensuring robust disaster recovery plans are in place.
Technical Support: Deliver exceptional technical support, resolving escalated issues swiftly and effectively.
Vendor Coordination: Collaborate with dental technology vendors to ensure seamless integration of hardware and software, including digital imaging systems, X-ray machines, and intraoral scanners.
Documentation: Maintain accurate records of system configurations, procedures, and client environments for future reference.
Client Communication: Ensure all projects and tasks are completed to scope and meet Medix standards. Projects include: server replacements, technology installations for new build offices, new client onboardings, and large workstations replacement installations.
Teamwork and Ownership: Collaborate closely with fellow System Engineers, Onsite Engineers, and the Project team to achieve outstanding results.