IT System Engineer - New Store Openings

Bagel Brands

131d • $58,406 - $102,211

About The Position

The IT Systems Engineer - NSO is responsible for configuring, installing, and validating all technology for new store openings. This includes configuration and troubleshooting of store software, hardware, remote and in-person support at store go-lives. This will also include configuration of new stores within the Aloha POS suite of products and third-party applications, and application testing. Configuration and oversight of network stack install will also be a responsibility of this position. This person must possess excellent technical and communication skills, must have a deep knowledge of restaurant technology and payment platforms. Analytical thinking is a critical requirement as this position will involve problem resolution and process management for technology related to new store openings at Bagel Brands.

Requirements

• Bachelor’s degree in computer science, computer information systems, or related field experience.
• Minimum of 4 years related IT support and/or IT project management roles.
• Minimum of 2 years working with POS configurations or NCR’s configuration center and related technologies.
• Experience with POS systems, installing or troubleshooting on site hardware.

Nice To Haves

• Previous experience within the hospitality industry strongly desired.

Responsibilities

• Lead testing/validation and go-live calls for new store openings for IT.
• Perform remote support activity to solve technology functionality issues and ensure proper operation.
• Receive escalations from tier 1 & 2 support groups, as well as direct escalations from operations contacts for new store issues after turnover and store opening.
• Manage the installation and maintenance of POS servers, terminals, printers, and network gear for both remote and in person installations at corporate and franchise stores.
• Program new stores in NCR products such as Configuration Center, Back Office, Business Service Layer, Connected Payments, as well as related applications such as Paytronix, Monkey Media, or Yext.
• Fulfill third party delivery onboarding processes and communicate with franchises regarding onboarding.
• Communicate with other departments and vendors to track installations, site details, testing, opening dates, and checklist tasks.
• Communicate with corporate and franchise teams to provide updates and keep up to date with task deadlines throughout the NSO opening process.
• Provide early morning/evening/weekend after-hours technical support to restaurant locations for the weeks following opening.
• Follow documentation and procedures based on the needs of new stores and technology staff or create new documentation and procedures if conditions or processes require improvement.
• Conduct quality assurance (QA) and user acceptance testing (UAT) to ensure that new store configurations meet specified requirements and are free of defects or issues.

Benefits

• Equal employment opportunity and fair treatment in employment.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees