IT System Engineer (Desktop Support)

Apexon • Austin, TX

106d

About The Position

We are seeking a skilled IT System Engineer to support and maintain both virtual and physical infrastructure for our organization. This role encompasses a broad range of IT functions, including on-premises and cloud-based systems. The ideal candidate must be self-directed, a fast learner, and comfortable working in a fast-paced team. They should be flexible enough to work on modern systems or legacy components to understand all the pieces that should align correctly to support a large enterprise development team. The qualified candidate should be able to provide support 24/7 and rotate weekends on-call with current team in Austin, TX.

Requirements

• Strong experience in managing virtual and physical server environments, including Linux and Windows server environments, network protocols, and backup applications.
• Performs system backups and recovery. Maintains data files and monitors system configurations to ensure data integrity.
• Self-motivated, fast learner, and adaptable to a fast-paced team environment.
• Ability to work effectively with both modern and legacy systems to support a large enterprise development team.
• Familiarity with Git and development tools.
• Ability to communicate technical concepts and IT terminologies to users and apply those concepts to resolve issues.
• Experience with inventory management, root cause analysis, and troubleshooting software tools.

Responsibilities

• Install, configure, and troubleshoot Linux and Windows servers and workstations, as well as WAN/LAN networks and software backup applications.
• Troubleshoot and resolve Unix (RHEL and Ubuntu) issues/failures.
• Troubleshoot and resolve subscriptions for Windows and Linux server licenses and renewals.
• Manage physical to virtual workstations as needed.
• Manage Hyper-V deployments on top of a failover cluster.
• Plan, forecast, and implement new system hardware infrastructure, including the phasing out of legacy systems and components.
• Plan, test, and implement upgrades to Unix, Windows, and MySQL databases.
• Plan, test, and implement upgrades of software fix packs to desktop and server OS, including creating a project plan, coordinating meetings, and managing resources.
• Support annual desktop and system audits.
• Provide occasional 24/7 support and participate in a rotating weekend on-call schedule with the team.
• Provision and de-provision users for tool access, including managing user access to project server resources.
• Write and maintain training, installation, and process documentation for users as needed.
• Communicate tool failures to end users/managers, offering workarounds or estimated availability timelines.
• Collaborate with various teams to support both modern systems and legacy components, ensuring cohesive operations across all IT systems.
• Hold and facilitate meetings with internal and client teams to discuss server and application upgrade requirements.
• Create and manage CRQs in Remedy for issues or infrastructure support.
• Maintain management of internal project wikis and email distribution lists.
• Provide management of binaries for IDEs and associated components for Git development.
• Support Git development software tools and resolve related issues.
• Troubleshoot and resolve issues with HP and UFT applications and user support.
• Work with project teams to support developer workstations and tools.
• Conduct inventory assessments for servers, desktops, laptops, workstations, and network appliances.
• Identify and implement continuous improvements to project quality and process management.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 5,001-10,000 employees