IT System Analyst
About The Position
Overview Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software application releases. An Experienced Professional applies practical knowledge of job areas typically obtained through advanced education and work experience. Responsibilities typically include: • Works independently with general supervision. • Problems faced are difficult but typically not complex. • May influence others within the job area through explanation of facts, policies, and practices.
Requirements
- 3 years of relevant experience with a degree
- 5+ years of relevant experience without a degree
- Hands-on experience with ServiceNow ITSM procurement processes is highly desirable.
- Experience managing incidents, problems, changes, and service requests; collaborates cross-functionally with IT and end users and supports smaller projects or application release implementations.
Responsibilities
- Day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements.
- Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses.
- Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications.
- Develops system test plans and performs testing of software upgrades and patches.
- Maintains a record of test progress and test results.
- Responsible for problem, incident, and change management and service requests.
- Provides daily on-call support to the customer base for application-related issues.
- Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs.
- Responsible for the communication of software issues, requirements, upgrades, and enhancements.
- Oversees smaller-sized projects or components of projects.
- Coordinates implementation or project planning around software application releases.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
