IT System Analyst - Operations Support

Belden • Richmond, IN

70d • $74,600 - $112,000 • Hybrid

About The Position

The IT System Analyst - Operation Support will play a pivotal role in ensuring the seamless performance and support of critical warehouse and transportation management systems. This individual will collaborate closely with operations teams to resolve technical issues, optimize system functionality, and drive continuous improvement in operational technology environments. The ideal candidate will possess a robust background in supporting complex supply chain applications, particularly within the warehouse and transportation domains.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Supply Chain, or a related field; or equivalent experience.
• Minimum of 5 years' experience supporting warehouse and transportation management systems in a fast-paced operational environment.
• Demonstrated experience working with Infor WMS Provia, Oracle Transportation Management (OTM), e2Open Parcel (formerly Flagship), and Prisma Global Trade or equivalent.
• Proficient in SQL for data queries, troubleshooting, and report generation.
• Advanced Excel skills, including knowledge of complex formulas and data manipulation techniques, are highly desirable.
• Strong analytical and problem-solving skills with the ability to work independently and as part of a team.
• Ability to manage multiple priorities in a dynamic environment with close attention to detail.
• Experience with providing evidence for annual SOX audits.

Nice To Haves

• Familiarity with integration tools and middleware commonly used in supply chain environments.
• Experience with system upgrades, patch management, and user acceptance testing (UAT).
• Exposure to scripting languages or automation tools is a plus.

Responsibilities

• Provide frontline technical support for warehouse management systems (WMS) and transportation management systems (TMS), including Infor WMS Provia, Oracle Transportation Management (OTM), e2Open Parcel (formerly Flagship), Fedex Ship Manager Server, and Prisma Global Trade (integration support from ERP).
• Serve as the primary point of contact for end users, diagnosing and resolving incidents, service requests, and system-related issues in a timely and professional manner.
• Monitor system performance and proactively identify opportunities for process improvement, troubleshooting recurring issues and implementing solutions and perform root-cause analysis for critical incidents and support after-action reviews to prevent future occurrences.
• Collaborate with IT and operations teams to support deployments, upgrades, integrations, and configuration changes for WMS/TMS platforms.
• Assist in data extraction, reporting, and analytics by leveraging SQL and advanced Excel functionalities.

Benefits

• Health/dental/vision insurance
• Long term/short term disability
• Life insurance
• HSA/FSA
• Matching retirement plans
• Paid vacation
• Parental leave
• Employee stock purchase plan
• Paid leave for volunteer work in your community
• Training opportunities
• Professional talent management and succession planning
• Corporate health well-being initiatives
• Commitment to diversity, equity, inclusion and sustainability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees