IT System Admin (Exchange, server 56k to 90 K)
About The Position
Mapjects is a leading centralized logistics operations portal platform. The platform servers franchises with ERP components that suite the franchise business needs. Mapjects Clearview platform provide one-click distribution, logistics and analysis products to enrich and visualize big data sets from warehousing, fulfillment, fraud detection, payment technology and b2b eCommerce. IT related issues both hardware and software (systems Administrator) Troubleshoot/upgrade existing operational environment consisting of workstations running Windows Win 7, XP associated servers running Windows 2003/2008, Active Directory, Exchange and Enterprise Messaging software Support of peripheral devices include PDA’s, Blackberry hand held devices and printers Work with Network Operations Center to troubleshoot complex LAN/WAN issues Work as a member of a large team and use established standard operating procedures in the conduct of daily duties Coordinate with senior technical personnel to ensure problem resolution and user satisfaction Install or monitor enterprise installations of new software releases and system upgrades May evaluate and install patches, and resolve software related problems Maintain data files and monitor system configuration to ensure data integrity Utilize software such as Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
Requirements
- Intermediate knowledge of backup software and hardware
- Intermediate knowledge of the latest Network Operating Systems and hardware
- Intermediate knowledge of Active Directory, Exchange and Enterprise Exchange / Messaging Software
Responsibilities
- Troubleshoot/upgrade existing operational environment consisting of workstations running Windows Win 7, XP associated servers running Windows 2003/2008, Active Directory, Exchange and Enterprise Messaging software
- Support of peripheral devices include PDA’s, Blackberry hand held devices and printers
- Work with Network Operations Center to troubleshoot complex LAN/WAN issues
- Work as a member of a large team and use established standard operating procedures in the conduct of daily duties
- Coordinate with senior technical personnel to ensure problem resolution and user satisfaction
- Install or monitor enterprise installations of new software releases and system upgrades
- May evaluate and install patches, and resolve software related problems
- Maintain data files and monitor system configuration to ensure data integrity
- Utilize software such as Remedy Action Request System (ARS) to track all service and trouble tickets involving support to end-users
- Responsible for all LAN and Desktop related hardware and may be required to conduct physical inventories
- Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
