IT Support

Phoenix Group Home, LLC • Dayton, OH

3d

About The Position

The IT Support role is critical in ensuring the smooth operation and maintenance of an organization's technology infrastructure. This position focuses on providing timely and effective technical assistance to end-users, resolving hardware, software, and network issues to minimize downtime. The successful candidate will act as the first point of contact for IT-related problems, diagnosing and troubleshooting a wide range of technical challenges. Additionally, this role involves maintaining system documentation, supporting software installations and updates, and collaborating with other IT team members to implement improvements. Ultimately, the IT Support professional helps enhance overall productivity by ensuring reliable and efficient technology services across the organization.

Requirements

• High school diploma or equivalent; Associate’s degree or higher in Information Technology or related field preferred.
• Proven experience in a technical support or help desk role.
• Strong understanding of Windows and macOS operating systems.
• Basic knowledge of networking concepts including TCP/IP, DNS, and VPN.
• Excellent problem-solving and communication skills.

Nice To Haves

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
• Experience with remote support tools and ticketing systems.
• Familiarity with cloud services and virtualization technologies.
• Knowledge of cybersecurity principles and best practices.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond promptly to user inquiries and technical issues via phone, email, or in-person support.
• Diagnose and resolve hardware, software, and network problems for desktops, laptops, printers, and mobile devices.
• Install, configure, and update operating systems, applications, and security software.
• Maintain accurate records of support requests, solutions, and system configurations.
• Collaborate with IT team members to escalate complex issues and participate in system upgrades and maintenance.
• Provide end-user training and guidance on best practices for technology use and security.
• Monitor system performance and assist in implementing IT policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED