It Support - WI candidates only
About The Position
Top Skills & Experience: 1-2 years' experience in the following - Serve as a customer service data reporting contact for schools and districts in Wisconsin. - Create, oversee and monitor requests, incidents, and problem resolution using user support "ticketing" software. - Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews. - Openness to presenting training sessions, even better if experienced with doing so Other required skills: - Provide on-site or virtual training when appropriate. - Understanding of application programming interface (API) technologies - Knowledge of data warehousing and reporting - Assist WISE data product owner in identifying state reporting process improvements through business process analysis.
Requirements
- 1-2 years' experience
- Understanding of application programming interface (API) technologies
- Knowledge of data warehousing and reporting
Nice To Haves
- Openness to presenting training sessions, even better if experienced with doing so
Responsibilities
- Serve as a customer service data reporting contact for schools and districts in Wisconsin.
- Create, oversee and monitor requests, incidents, and problem resolution using user support "ticketing" software.
- Work with school districts to help them understand how to use WISEdata and WISEdash for data reviews.
- Provide on-site or virtual training when appropriate.
- Assist WISE data product owner in identifying state reporting process improvements through business process analysis.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
