IT Support Technician

Center Theatre Group • Los Angeles, CA

110d • $30 - $32

About The Position

The IT Support Technician serves as a key frontline resource providing technical support across the organization. This role is responsible for resolving a wide range of end-user issues, managing user accounts in Active Directory and Exchange Admin Center, maintaining IT hardware inventory, and supporting printers, mobile devices, and hybrid meeting technology. The position also plays a key role in onboarding/offboarding, documentation maintenance, and ensuring the functionality of IT systems across multiple office locations. Success in this role requires a strong technical foundation, excellent communication and organizational skills, and a proactive, customer-centric approach to IT support. Occasional travel to satellite offices in Culver City and Boyle Heights is required—reliable transportation is necessary.

Requirements

• 1-3 years of hands-on experience in IT Support, Helpdesk, or Systems Administration, with a strong emphasis on end-user support, hardware/software troubleshooting, and account lifecycle management.
• Proficient in Active Directory user management (creation, modification, deactivation) and Exchange Admin Center (mailbox setup, distribution lists, permissions, forwarding).
• Strong working knowledge of Microsoft 365 administration, including user management in Azure AD, Exchange Online, OneDrive, Teams, and other O365 productivity tools.
• Demonstrated experience in supporting and setting up Zoom for hybrid meetings; basic understanding of A/V equipment and troubleshooting is highly desirable.
• Proven ability to support and troubleshoot desktops, laptops, printers, copiers, scanners, PBX phone systems, and mobile devices across iOS and Android platforms.
• Familiarity with PowerShell for basic Active Directory tasks; experience with PRTG or similar monitoring tools is a plus.
• Strong written and verbal communication skills, with the ability to translate technical concepts for non-technical users; experience creating and maintaining end-user documentation is a plus.
• Highly organized and detail-oriented, capable of managing multiple priorities in a fast-paced environment while meeting deadlines.
• A proactive, service-oriented mindset with the ability to remain calm under pressure and provide exceptional support to staff at all levels.

Responsibilities

• Respond promptly to IT support tickets via Zendesk, Slack, Zoom, or email, addressing a wide range of issues including hardware, software, network connectivity, and access.
• Work closely with IT team members to troubleshoot and escalate complex issues as needed.
• Provide a high level of end-user support and technical guidance across departments to promote a smooth and efficient computing environment.
• Maintain a current and accurate inventory of all IT hardware assets (e.g., laptops, desktops, peripherals, networking equipment).
• Perform periodic audits and reconciliations to ensure asset compliance, accuracy, and accountability across all locations.
• Coordinate with third-party vendors for hardware repairs covered under warranty.
• Track and manage hardware warranties; renew or extend warranties as directed.
• Install, configure, and integrate printers, copiers, and scanners into the network infrastructure as needed.
• Provide support for hardware and driver issues, resolving common errors and escalating when necessary.
• Assist with basic troubleshooting and coordinate with vendors for service, repairs, or warranty support as needed.
• Maintain and update the internal phone directory to ensure accuracy across all departments.
• Facilitate phone hardware assignments and number changes in coordination with the Telecommunications Team.
• Support end users with mobile device setup, including MFA apps, email configuration, and security settings on smartphones.
• Create, modify, and disable user accounts in Active Directory, ensuring proper group membership and access levels according to job role.
• Manage password resets, account lockouts, and authentication issues while adhering to organizational security policies and procedures.
• Create and manage mailboxes, distribution groups, and aliases for new and existing users.
• Configure shared mailboxes, delegate access, set forwarding rules, and maintain mailbox permissions to ensure continuity and compliance.
• Set up user accounts across internal systems (e.g., AD, EAC, O365, VPN, Slack, Microsoft Dynamics, Tessitura, Adobe etc.), aligning access with role-based requirements.
• Allocate and configure appropriate IT equipment and applications for new hires to ensure day-one readiness.
• Deliver IT onboarding, including email setup, MFA, security protocols, logging into key applications, and an overview of company IT policies.
• Securely disable accounts, retrieve hardware, wipe devices, and archive or transfer data as needed to ensure business continuity.
• Create and maintain clear, easy-to-follow documentation for common IT procedures.
• Regularly review and update content based on end-user input to improve usability.
• Maintain Visio maps showing data port locations and IT equipment placement across facilities.
• Prepare and break down A/V equipment for hybrid meetings; provide real-time troubleshooting as needed.
• Participate in IT projects and initiatives as assigned, contributing to continuous improvement, system upgrades, and infrastructure enhancements.
• Collaborate with other departments to implement new technologies and enhance workflows.

Benefits

• Comprehensive compensation and benefits package including retirement plan options.
• Escalating paid vacation, sick, personal days and holidays.
• Health benefits including medical, dental, vision, life and long-term disability insurance.
• Flexible spending accounts and employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries