IT Support Technician
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About The Position
Holtec International seeks qualified applicants for an IT Support Technician position in its IT department based at Orrvilon Manufacturing Division in Orrville, OH. The IT Support Technician will provide support in a Windows/Office 365 environment and will respond to incoming tickets through ManageEngine, resolving/troubleshooting any hardware and software related issues. The individual will complete 20-30 tickets daily dealing with a range of issues such as: Adding new users to AD, password resets, setting up new users email accounts, network connectivity issues, setting up multi-factor authentication etc. Provide support to all levels of management and production employees. Understanding of DNS and DHCP and basic networking knowledge is required. The candidate should know what an IP range, subnet, and VLANs are and how to troubleshoot. Active Directory and Office 365 administration skills are necessary, including the ability to add licenses for new users, add multi-factor licenses, and set up and configure authentication. Experience providing remote support and remoting into user’s computers using a remote support control tool is essential. The role also involves installation and configuration of hardware resources in accordance with company procedures and processes, maintaining hardware inventory, tracking assets, managing hardware requests, and helping provide reports on hardware requirements. Basic server experience, software installation and configurations, troubleshooting and diagnosis of hardware and software related issues using standardized tools, training employees in the usage of company software as requested, and managing helpdesk requests through the company helpdesk request system are also part of the responsibilities. The technician will respond to support requests through e-mail, in person, or over the phone and manage local printer maintenance through a third-party support contract.
