IT Support Technician

Fff Enterprises-posted 3 months ago
$16 - $22/Yr
Kernersville, NC
Merchant Wholesalers, Nondurable Goods
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The IT Support Technician provides front-line technical support across office, warehouse, and distribution center environments. This role is responsible for resolving end-user incidents, deploying and maintaining hardware and software, and supporting collaboration and communication tools such as Microsoft 365 and RingCentral. The Technician also assists with warehouse technology, maintains accurate asset records, and provides onsite business support for conference room audio/video systems. The position ensures timely resolution of technical issues, supports compliance with IT policies, and contributes to an excellent end-user experience.

  • Respond promptly to Service Desk tickets via phone, email, and remote tools in accordance with established SLAs.
  • Diagnose and resolve hardware, software, and networking issues for desktops, laptops, mobile devices, and company-issued tablets.
  • Create, configure, and maintain user accounts in Microsoft 365, including Outlook, Teams, and SharePoint.
  • Provide onsite support for business operations, including setup and troubleshooting of conference room A/V equipment, projectors, and video conferencing platforms.
  • Deliver clear, customer-focused communication throughout the troubleshooting process.
  • Troubleshoot, configure, and maintain Zebra printers, barcode scanners, RF guns, label printers, and related warehouse devices.
  • Support calibration processes, connectivity, and software updates for warehouse automation systems.
  • Escalate complex issues to senior team members or vendors as appropriate.
  • Deploy, configure, and maintain IT equipment for office, warehouse, and remote employees.
  • Perform hardware repairs, upgrades, and preventative maintenance on devices.
  • Maintain accurate asset inventory, ensuring proper tracking of device assignments, returns, and disposals.
  • Log all incidents, requests, and resolutions in the IT ticketing system.
  • Document troubleshooting steps, warehouse equipment procedures, and standard user instructions.
  • Adhere to IT policies for new hire onboarding, device provisioning, and return procedures.
  • Assist in implementing IT security measures including antivirus, encryption, and access controls.
  • Ensure supported devices comply with pharmaceutical distribution standards and internal IT security requirements.
  • Report potential security incidents or compliance concerns promptly.
  • Partner with IT colleagues, Warehouse Supervisors, and Operations teams to resolve technical issues.
  • Participate in small-scale IT projects such as hardware refreshes, software deployments, and equipment rollouts.
  • Provide after-hours support as needed for business-critical systems.
  • Experience in IT support or a related field.
  • Proficiency in Microsoft 365 applications including Outlook, Teams, and SharePoint.
  • Knowledge of hardware and software troubleshooting techniques.
  • Familiarity with warehouse technology and equipment.
  • Strong communication skills and customer service orientation.
  • Experience with audio/video equipment setup and troubleshooting.
  • Familiarity with IT security measures and compliance standards.
  • Experience in a pharmaceutical or distribution environment.
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