IT Support Technician

WISCONSIN ALUMINUM FOUNDRY MASTER • New Hampton, IA

8d • Onsite

About The Position

ATEK Metal Technologies is looking for a full-time IT Support Technician to join our team onsite in New Hampton. This is a hands-on role in a fast-paced manufacturing environment where every day brings something new. If you're ready to build real experience—while supporting the people and systems that keep our plant running—this opportunity is for you!

Requirements

• An associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
• CompTIA A+ certification—or willingness to earn it within 6 months
• A knack for solving problems and staying calm when technology gets quirky
• Strong communication skills
• Basic networking knowledge + Windows and Microsoft Office familiarity
• Ability to work independently and stay organized
• Willingness to participate in training and become certified in the operation of forklift, scissor-lift, and boom lifts

Nice To Haves

• IT helpdesk or internship experience
• Exposure to scripting or programming (Python, PowerShell, etc.)
• Familiarity with ERP systems or manufacturing environments
• Basic troubleshooting commands and networking protocols

Responsibilities

• Troubleshoot hardware, network, and basic software issues, plus keep computers, printers, scanners, and peripherals up and running
• Help employees get started—user setup, access, and password resets
• Assist with LAN and Wi-Fi support across the facility
• Work with Corporate IT and external partners when issues need escalation
• Install software updates and maintain IT hardware inventory
• Work with facility maintenance to run network cabling and install other network infrastructure
• Support projects that may include light scripting or automation
• Learn and support low-code platforms like Glide and Make.com
• Use tools like Visio to update network diagrams and infrastructure layouts

Benefits

• You won’t just be resetting passwords all day—you’ll be the heartbeat of day-to-day plant tech support, gaining hands-on skills across hardware, networks, systems, and automation.
• You’ll learn from great people, contribute to meaningful projects, and set the foundation for a successful IT career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees