IT Support Technician (US)

Cadillac Formula 1® Team-posted 1 day ago
Full-time • Entry Level
Onsite • Fishers, IN
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The IT Support Technician will be a key member of our growing US-based Technology team, providing frontline technical support to employees, contractors, and guests at our new Indianapolis facility. This role serves as the first point of contact for all IT-related issues, ensuring timely resolution, excellent service, and a seamless technology experience for our team. This position is highly customer-focused and will partner closely with our global IT colleagues to support a modern, high-performance end-user environment across Windows, macOS, iOS, and Microsoft 365.

  • Provide Tier 1 and Tier 2 support for hardware, software, and account-related issues for onsite and remote team members
  • Create, triage, prioritize, and resolve IT support tickets within the ITSM platform, ensuring accurate documentation of actions and resolutions
  • Lead the onboarding and offboarding process, including device preparation, account setup, permissions, and collection/revocation of equipment and access. Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and core software (Windows 10/11, macOS, iOS)
  • Provide hands-on assistance to end users, including basic training, walkthroughs, and best-practice guidance
  • Manage user access and security permissions across various systems and applications
  • Maintain up-to-date documentation of IT assets, configurations and software licenses
  • Partner with global IT teams on escalations and more complex issues requiring higher-level technical expertise
  • Participate in an on-call rotation to provide after-hours support during peak periods, critical events, or major incidents
  • Experience in IT support/service desk roles within fast-paced technical environments
  • Strong knowledge of Windows 10/11, Microsoft 365, and experience supporting macOS/iOS devices
  • Proficient with Active Directory, Entra, Group Policy, Intune, and Microsoft Endpoint Manager for account, device, and application management
  • Skilled in PowerShell scripting, with understanding of patch management, LAN/WAN fundamentals, and basic firewall/server concepts
  • Familiar with ITIL-aligned service management processes and best practices
  • Excellent troubleshooting, communication, and customer-service skills with a proactive, “can-do” attitude and strong workload-prioritization abilities
  • Please note: This role is subject to U.S. export control restrictions. Successful candidates must either be a U.S. Person (defined by U.S. law as U.S. citizen, U.S. permanent resident, asylee, or refugee) or a non-U.S. Person who is eligible to obtain any required export control authorization
  • Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) and experience in motorsport, aerospace, or engineering environments preferred
  • 401k
  • generous time off
  • huge potential for career development
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
IT Support Specialist Resume Examples
•
IT Support Specialist Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service