IT Support Technician

Milton CAT • Milford, MA

3h • $32 - $34 • Onsite

About The Position

Milton CAT is looking for the right team member to invest in as you launch a career with us. Our company is growing at a rapid pace - if you are interested in starting or enhancing your IT career with a technology-focused company, this is the place for you! Do you enjoy working with technology and people to solve problems? We are seeking an enthusiastic candidate striving to succeed in a career that develops new skills while performing a variety of tasks that include analysis, problem-solving, and critical thinking. As an IT Support Technician, you will be part of a dynamic team that provides IT support to our employee’s company wide. This position could be a launchpad for many successful career paths at Milton CAT and we pride ourselves on our employees’ development and growth within the company.

Requirements

• Associate's degree required; bachelor's degree preferred.
• Looking for minimum 2 years experience in a professional environment
• Excellent customer service skills with the ability to communicate effectively.
• Attention to detail and the ability to accurately document technical issues.
• Great with computers, tech savvy with a high aptitude for learning technology.
• Proficient use of Office applications such as Outlook, Word, Excel, PowerPoint.
• Understands the fundamentals of troubleshooting skills with a desire for continual learning.
• Occasional travel to other branches within the territory
• Must be able to lift 25-30 lbs. Unassisted.
• This is a full time on-site position

Responsibilities

• Technical assistance to customers (our internal employees) by performing question/problem diagnosis and guiding users through step-by-step solutions.
• Provide support for PC hardware and software, printers, O365 Suite
• Configure laptops for new hires and laptop replacements.
• Meet customers in each department to learn about common issues, help with improvements, and training.
• Learn how to use, manage, and maintain systems like Azure Active Directory, MEM, an ERP System.
• Create and maintain technical documentation for processes, issues, and solutions.
• Work closely with team members to resolve complex technical issues and improve internal processes.
• IT Equipment Ordering and Equipment Inventory Management.
• Perform data entry, research issues, or other tasks to support our IT Department Management Team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees