IT Support Technician HIRING ASAP
About The Position
The Level 1-2 Site Support Technician is responsible for providing advanced technical support to end users across the organization. This role acts as an escalation point for Level 1 support issues and handles more complex hardware, software, and network-related problems in a factory production environment. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a customer-service mindset. · Respond to and resolve escalated IT support requests from Level 1 technicians or Customers via ticketing system, phone, email, chat, or in person.
Requirements
- Proficiency in troubleshooting Windows 11, macOS, Office 365, and common enterprise applications.
- Experience with ITSM tools (e.g., ServiceNow, Magic).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and escalate when appropriate.
- Detail-oriented with strong documentation habits.
Nice To Haves
- Familiarity with SCCM, Intune, or other endpoint management tools is a plus.
- CompTIA A+, Network+, or Security+
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- ITIL Foundation Certification
Responsibilities
- Troubleshoot and support Windows/macOS desktops, laptops, servers, mobile devices, printers, A/V equipment and peripheral equipment.
- Diagnose and resolve software issues including OS errors, application failures, and performance problems.
- Install, configure, and support business applications, productivity tools, A/V equipment, and security software.
- Perform hardware replacements and upgrades (memory, hard drives, batteries, etc.).
- Support remote access technologies such as VPN, RDP, and virtual desktop environments.
- Assist in imaging, configuring, deploying, and retiring end-user devices, network infrastructure hardware equipment and A/V equipment according to company standards.
- Document support issues and resolutions in the ITSM/ticketing system.
- Provide feedback to improve processes, tools, and knowledge base content.
- Collaborate with other IT teams (network, infrastructure, cybersecurity) as needed for issue resolution.
- Ensure compliance with IT policies and data security best practices and other duties as assigned
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
