IT Support Technician
About The Position
Summary of Position: Assists with a wide range of IT issues while answering phones and emails concerning Help Desk requests from House Members and staff. Essential functions include: Provides desktop support and customer service to the users Enters all issues into the Help Desk incident tracking system Uses approved application to conduct Microsoft 365 admin tasks Creates and tests accounts for new users Monitors and manages user access to House IT resources Configures mobile devices to sync to House accounts Makes updates to internal webpages Configure and install new computer equipment and other hardware when needed Pulls network cabling for new office ports or devices to use from the data closets Installs Windows, Microsoft Office, and other software applications Troubleshoots hardware issues and other approved office equipment issues Creates tickets for escalated support Assists with copier and desktop printer fleet maintenance Programs and deploys phones and voicemail boxes Sets up computers/laptops and projectors in conference rooms Makes requests for file and mail restores Provides Session Day support, assisting with the voting system and chamber laptops Assists with the inventory of House assets and keeps the inventory up to date Provides on-call/remote support on a rotating schedule Other duties as assigned by the Chief Information Officer The Ohio House of Representatives is an equal opportunity employer.
Requirements
- Understands state government
- Provides excellent customer service by utilizing troubleshooting skills
- Communicates effectively both orally and in writing
- Multitasks and prioritizes work to meet deadlines
- Maintains a professional demeanor in any and all circumstances
- Ensures confidentiality while handling politically sensitive work
- Works independently to manage a variety of projects
- Works in a team environment
- Flexible and agile
Nice To Haves
- Completion of undergraduate core program coursework in information technology or related study, preferred
- Basic understanding of Virtual Desktop Infrastructure (VDI) and Microsoft 365 Apps and Services, preferred
Responsibilities
- Provides desktop support and customer service to the users
- Enters all issues into the Help Desk incident tracking system
- Uses approved application to conduct Microsoft 365 admin tasks
- Creates and tests accounts for new users
- Monitors and manages user access to House IT resources
- Configures mobile devices to sync to House accounts
- Makes updates to internal webpages
- Configure and install new computer equipment and other hardware when needed
- Pulls network cabling for new office ports or devices to use from the data closets
- Installs Windows, Microsoft Office, and other software applications
- Troubleshoots hardware issues and other approved office equipment issues
- Creates tickets for escalated support
- Assists with copier and desktop printer fleet maintenance
- Programs and deploys phones and voicemail boxes
- Sets up computers/laptops and projectors in conference rooms
- Makes requests for file and mail restores
- Provides Session Day support, assisting with the voting system and chamber laptops
- Assists with the inventory of House assets and keeps the inventory up to date
- Provides on-call/remote support on a rotating schedule
- Other duties as assigned by the Chief Information Officer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
