IT Support Technician I, II, or III (Anchorage)

Doyon Limited • Anchorage, AK

8d • Onsite

About The Position

Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000+ shareholders. We provide exceptional career opportunities for individuals who value professionalism, collaboration, and a commitment to excellence. We understand the importance of treating our employees well and the impact motivated employees have in helping us succeed in our vision to be the leader in all we do.
COMPREHENSIVE BENEFITS PACKAGE:
Doyon, Limited offers a highly competitive benefits package that makes up a significant portion of an employee's total compensation. Eligible employees may participate in the following benefits (these details are for informational purposes only and are subject to any policy or plan changes):
Paid Time Off (PTO)
Paid Holidays
Medical Insurance
Dental & Vision Insurance
Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
Life insurance
Short and Long-Term Disability
401(k) Plan & Employer Match
Profit sharing
Employee Assistance Program
Tuition Assistance
This position is located in Anchorage, Alaska
JOB SUMMARY: Doyon IT is hiring an IT Support Technician at Level I, II, or III depending on qualifications and experience. This role is part of a growing, customer-focused IT team that provides high-quality technical support across the organization. Candidates will be placed at the appropriate level based on experience, technical skill, and demonstrated capability.
The ideal candidate is service-oriented, eager to learn, and able to troubleshoot a wide range of hardware, software, and system issues. Higher-level technicians will handle more advanced support needs, lead small initiatives, and mentor junior staff.

Requirements

• High school diploma or GED
• Strong customer service and communication skills
• Basic IT troubleshooting knowledge; willingness to learn
• High school diploma or GED
• 2+ years of IT support experience
• Strong troubleshooting and communication skills
• High school diploma or GED
• 4+ years of IT support experience
• CompTIA A+ (or equivalent)
• Demonstrated ability to resolve advanced issues and lead support efforts

Nice To Haves

• Experience with ITSM platforms (Freshservice, ServiceNow, Zendesk)
• Experience supporting Windows, macOS, mobile platforms
• Familiarity with device management tools (Intune, Jamf, etc.)

Responsibilities

• Provide courteous, timely support to internal users in person and remotely
• Troubleshoot hardware, software, mobile devices, and peripheral issues
• Use an IT ticketing system to track, document, and resolve incidents
• Set up new user accounts, devices, and onboarding equipment
• Support meetings and events with audio/visual setup
• Participate in after-hours/on-call rotations and occasional travel
• Resolve routine support issues under supervision
• Escalate problems appropriately
• Assist with onboarding tasks and basic A/V setup
• Maintain IT asset inventory and organization
• Develop foundational troubleshooting skills.
• Independently resolve more complex issues
• Perform root-cause analysis and reproduce reported problems
• Lead end-to-end onboarding for new hires
• Guide Technician I employees and model best practices
• Contribute to documentation and process improvements
• Serve as the escalation point for complex problems
• Lead hardware/software deployments and support initiatives
• Support mobile device management (e.g., Intune)
• Mentor and coach Technician I & II staff
• Maintain high service delivery standards
• Participate in system upgrades and cross-functional projects

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• Medical Insurance
• Dental & Vision Insurance
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Life insurance
• Short and Long-Term Disability
• 401(k) Plan & Employer Match
• Profit sharing
• Employee Assistance Program
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees