IT Support Technician

Wauna Credit Union•Clatskanie, OR

2d•Onsite

About The Position

The IT Support Technician provides frontline technical support to Wauna Credit Union employees, ensuring reliable operation of end-user computing devices and related technologies across all locations. This role supports an enterprise environment that includes laptops, mobile devices, peripherals, operating systems, and cloud-based applications. The position is responsible for installing, configuring, maintaining, and troubleshooting hardware and software issues in accordance with organizational policies, security standards, and service expectations. The IT Support Technician serves as a primary point of contact for employee technological needs, helping to resolve issues efficiently while minimizing disruption to daily operations. This role supports multiple branch locations, participates in assigned technology projects, and collaborates with vendors and internal teams to deliver positive and consistent employee/member experience. This is a non-exempt position. Do you have outstanding communication, customer service and problem solving skills with a knack for IT? Does a "People Helping People" philosophy and helping dreams come true appeal to you? This may be the career for you! This is not a remote, virtual, or work from home position. It is located inside our Clatskanie, Oregon location Putting our members first, including our Internal Members Our employees take pride in providing services to our Members; our Credit Union is just as proud to offer benefits in our Internal Members (Employees). Our employees make us who we are as a Credit Union and we make every effort to ensure for our employees' well-being; physically, personally, professionally, and financially.

Requirements

High school diploma or GED required; Associate degree in Information Technology, Computer Science, or a related field preferred or equivalent hands-on experience.
One to three years of experience providing technical support in a professional or enterprise environment, including troubleshooting end-user devices, operating systems, and applications.
Working knowledge of modern endpoint devices, operating systems, and productivity tools, with the ability to learn new technologies quickly
Technology certification a plus.

Benefits

Full medical, dental and vision insurance 100% Credit Union paid premiums for employees
Subsidized premiums for families and dependents
Life and Disability insurances
Family medical leave
Paid Time Off
Paid Sick Time
11 Paid Holidays per year
Supplemental insurance products
Employee Assistance Program (free and confidential resources for emotional, financial, legal, & personal well-being)
Engaging Wellness Program
Competitive Salary and Incentives
401(k) Retirement Plan with employer matching
Discounted Credit Union products (reduced interest rates or fees)
Flexible spending accounts for medical and child care expenses
Free Parking at all branch locations
Proud to be a Learning Organization
Online education programs
Ongoing coaching and training in every position
Internal promotion and transfer options throughout the Credit Union
Opportunities to serve on a variety of volunteer committees