IT Support Technician

Dine Brands Global

2d • $23 • Remote

About The Position

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar®, IHOP® and Fuzzy's Taco Shop® brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located at www.dinebrands.com. Job Location Type Remote - This role will take incoming technical support calls or respond to request to diagnose, troubleshoot and resolve telecommunications, network, hardware and software issues. Support restaurant managers and franchise home IT staff to keep the restaurants running as efficiently as possible. The Helpdesk handles software, hardware and networking issues as they arise.

Requirements

• Experience and good judgment to plan and accomplish goals while performing a variety of complicated tasks in a fast-paced work environment.
• Excellent communications and interpersonal skills.
• Ability to work in a team environment; highly self-motivated.
• Ability to learn new technologies quickly.
• Provides help desk functions for common PC and peripheral set up, maintenance and repair problems.
• Independently research and resolve technical problems.
• In-depth understanding of Windows 10, Windows 11, Server 2019/2022 and desktop applications such as Microsoft Office.
• Knowledge of Active Directory, DNS, DHCP, WINS and TCP/IP.
• Associate degree or higher in the field of computers related to end-user support, desktop systems, operations systems and/or network Management.

Nice To Haves

• A+ Certification, a plus.
• Six Sigma, Project Management and /or other computer related certifications, a plus.

Responsibilities

• Use a ticketing system to log and monitor tickets
• Monitor problem management software and support systems for current outages and pending solutions
• Work with end –users and solution partners to resolve issues
• Monitor and complete projects tickets for restaurants, according to deadlines set by project teams
• Follow company policies, uphold professional standards and perform all work in a manner of respect to others

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees