IT Support Technician

North40 Outfitters•Spokane Valley, WA

4h•$22 - $29

About The Position

Are you an analytical and dependable individual with a passion for Information Technology? North 40 Outfitters is looking for an experienced I.T. Support Technician to join their IT team to support our retail stores. As one of our Support Technicians, you would be the first point of contact for the I.T. Department and would be responsible for assisting customers and employees troubleshoot and resolve I.T. issues. If you are committed to working cooperatively with others while focusing on the details, we want to talk to you! This position requires excellent customer service skills, the ability to communicate effectively via phone and email, and the ability to provide technical support to users in an efficient and accurate manner. We provide a fun and rewarding work environment, competitive pay, a phenomenal employee discount, and dedication to you as part of our team. Position is full-time; North 40 Outfitters is proud to be an Equal Opportunity Employer

Requirements

Must be willing to relocate to Spokane, WA area
5 years of previous IT related experience
General knowledge:
Software – Windows OS, active directory, business and retail applications (Microsoft Office 365, Point of Sale, Warehousing, Order Management, etc.);
Hardware – Desktop/Laptop hardware maintenance, troubleshooting, desktop and laptop security and accessories, printers, faxes, Point of Sale registers and Credit Card scanners, RF guns/scanners, etc.
Network – Switches, Access Points, Cabling, etc.
Telecommunication Systems— Phones (analog and digital), Wi-Fi, Bluetooth, Radio Frequency, etc.
Ability to work in a team environment
Strong analytical and troubleshooting skills
Strong written and verbal communication skills
Excellent customer service skills
The ability to adapt from sitting for periods of time to standing and walking for periods of time; lift 20-50 pounds on an occasional basis while using correct lifting, loading, and carrying technique; and bend, stoop, crawl, and climb.

Nice To Haves

Certifications (a plus)—MSE certified, Office365 certified, ITIL certified, forklift and personnel lift certified, etc.

Responsibilities

Help desk/Desktop support by receiving requests and complaints, answering phone calls and emails, providing assistance when required, and prioritizing and resolving issues quickly.
Courteously and proactively assist our internal customers with a friendly demeanor, concentrating on their needs.
Demonstrate friendly and proper phone and email etiquette.
Politely and appropriately adjust to difficult or agitated customers.
Follow-up on open issues that arise throughout the course of daily duties and/or other assignments being performed.
Troubleshoot and resolve or research IT issues to find resolutions or coordinate the escalation of support requests to senior team members when appropriate.
Document the support of resolution within the ITSM system.
Research, evaluate, and assist with the setup of new IT user products, computers, and equipment with the company standard configuration.
Implement upgrades and schedule maintenance.
Contribute to store success and safeguard company assets by adhering to standards, assisting others, and recognizing and preventing losses and incidents.
Perform additional duties and assignments as requested.