IT Support Technician

CGCB Associates LLC•Norwich, NY

82d•Onsite

About The Position

Who We Are: Rentals To Go was founded in Norwich, New York in 2000 as a portable toilet business. Today our business includes offices in Texas, Florida, and several branches across Upstate New York. We have done business across the United States and expanded our services to much more than portable toilets to include portable: bunk houses, campers, flushable restroom trailers, laundry facilities, mobile command centers, light towers, refrigeration units, water storage containers, temporary fencing, and generators. Our mission is to make life better for our customers by providing superior equipment and services and consistently creating the best home away from home experience. As we continue to grow and expand, we remain committed to maintaining a safe work environment for our employees and a family-like culture. We provide a competitive benefits package that lets you live life the way you intend. We offer so much more than a regular paycheck; our benefits package is chock full of perks such as paid time off, health care opportunities, 401k matching, paid holiday and more. Job Overview: We are seeking a hands-on, self-motivated IT Support Technician to take ownership of our internal technology needs. This role will be responsible for setting up, maintaining, and troubleshooting hardware, software, and basic network systems across multiple locations. The IT Support Technician will also work closely with our third-party IT provider, Inner Circle Computers, who currently manages our overall IT setup, infrastructure, and equipment procurement. This role will serve as the internal point of contact between our team and Inner Circle Computers, helping to streamline communication and ensure smooth day-to-day IT operations. We are looking for someone who has a positive and professional attitude, enjoys problem solving and thrives in a fast pace rewarding environment.

Requirements

2+ years of IT support experience, ideally in a small- to mid-sized business environment
Strong knowledge of Windows and macOS operating systems, Microsoft Office 365, and basic networking
Experience with mobile device setup (iOS/Android)
Familiarity with Google Workspace, email hosting, and cloud-based platforms
Excellent problem-solving, organizational, and communication skills
Self-starter who can manage their own priorities and handle multiple tasks simultaneously
Comfortable working both independently and collaboratively, especially with third-party IT providers
Experience with remote support tools (e.g., TeamViewer, AnyDesk, etc.)
Basic understanding of cybersecurity best practices
Familiarity with equipment used in field-based operations (e.g., rugged tablets, vehicle GPS devices)

Responsibilities

Set up and configure new computers, mobile devices, and peripherals for staff
Install, configure, and update software on company devices (Windows, iOS, Android, etc.)
Manage user accounts including company email setup, password resets, and account deactivation
Provide first-level troubleshooting and tech support for employees across all departments
Coordinate with Inner Circle Computers to assist with hardware ordering, escalated issues, and infrastructure projects
Maintain an inventory of hardware, software licenses, and IT supplies
Ensure all devices are compliant with company security protocols (e.g., antivirus, encryption)
Set up and maintain printers, scanners, and other office technology
Collaborate with Inner Circle Computers and other vendors for specialized IT support or installations
Document processes, create how-to guides, and establish IT best practices
Recommend upgrades or new technology to improve company efficiency
Other duties, as assigned.