IT Support Technician (US)

Cadillac Formula 1 Team-posted 9 days ago

Full-time • Entry Level

Onsite • Fishers, IN

5,001-10,000 employees

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The Cadillac Formula 1 ® Team is what happens when history, purpose and daring talent come together. Backed by TWG Global and GM, our team is uniquely positioned to disrupt Formula 1 ® , bringing a fresh perspective and an unrelenting drive for success. We have the energy of a start-up, with the ideas and originality of a business that always wants to lead, never wants to follow. We’re building everything from the ground up, from a high-performance car to an inclusive, values-driven culture. We show bold ambition. We combine leadership in innovation with excellence in execution. We are one team. We have the freedom to think differently, the opportunity to shape process and practice, an ego-free environment where people thrive on being challenged by those around them. A historic name behind us. Career-defining moments ahead. A New Chapter Begins. Fueled by bold ambition Play your part in getting us on the grid. Closing Date: December 19th, 2025 The IT Support Technician will be a key member of our growing US-based Technology team, providing frontline technical support to employees, contractors, and guests at our new Indianapolis facility. This role serves as the first point of contact for all IT-related issues, ensuring timely resolution, excellent service, and a seamless technology experience for our team. This position is highly customer-focused and will partner closely with our global IT colleagues to support a modern, high-performance end-user environment across Windows, macOS, iOS, and Microsoft 365.

Provide Tier 1 and Tier 2 support for hardware, software, and account-related issues for onsite and remote team members
Create, triage, prioritize, and resolve IT support tickets within the ITSM platform, ensuring accurate documentation of actions and resolutions
Lead the onboarding and offboarding process, including device preparation, account setup, permissions, and collection/revocation of equipment and access.
Install, configure, and maintain desktops, laptops, mobile devices, peripherals, and core software (Windows 10/11, macOS, iOS)
Provide hands-on assistance to end users, including basic training, walkthroughs, and best-practice guidance
Manage user access and security permissions across various systems and applications
Maintain up-to-date documentation of IT assets, configurations and software licenses
Partner with global IT teams on escalations and more complex issues requiring higher-level technical expertise
Participate in an on-call rotation to provide after-hours support during peak periods, critical events, or major incidents

Experience in IT support/service desk roles within fast-paced technical environments
Strong knowledge of Windows 10/11, Microsoft 365, and experience supporting macOS/iOS devices
Proficient with Active Directory, Entra, Group Policy, Intune, and Microsoft Endpoint Manager for account, device, and application management
Skilled in PowerShell scripting, with understanding of patch management, LAN/WAN fundamentals, and basic firewall/server concepts
Familiar with ITIL-aligned service management processes and best practices
Excellent troubleshooting, communication, and customer-service skills with a proactive, “can-do” attitude and strong workload-prioritization abilities
Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) and experience in motorsport, aerospace, or engineering environments preferred
Please note: This role is subject to U.S. export control restrictions. Successful candidates must either be a U.S. Person (defined by U.S. law as U.S. citizen, U.S. permanent resident, asylee, or refugee) or a non-U.S. Person who is eligible to obtain any required export control authorization

Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) and experience in motorsport, aerospace, or engineering environments preferred

This includes offering 401k, generous time off and, as part of a global brand, huge potential for career development.
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy or maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
At The Cadillac Formula 1 ® Team, all Team Members are expected to actively support and uphold our policies and procedures, including those focused on Environmental responsibility, Sustainability initiatives, Inclusion and Health and Safety practices.

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