IT Support Technician-2

Flex•Buffalo Grove, IL

1d•$26 - $35

About The Position

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary - Responsibilities: Performs the installation, repair, and preventative maintenance of personal computer and related systems. Configure cellular phones for end users to meet corporate specifications Assists in determining suitable software to meet user requirements. Manage required supplies for printers (not to include paper). Install software, patches, and updates on desktops, laptops. Keep accurate tracking of all assets supported by Deskside. Maintains PC assets in both a physical and logical manner and maintain its accurate tracking. Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity. Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user’s computers. Assist Network Administrator/Analyst to troubleshoot end-users’ network-related issues. Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops. Performs image builds for use on all desktop and laptops. AW20 What you'll receive for the great work you provide: Full range of medical, dental, and vision plans Life Insurance Short-term and Long-term Disability Matching 401(k) Contributions Vacation and Paid Sick Time Tuition Reimbursement Pay Range (Applicable to Illinois) $25.61 USD - $35.21 USD Hourly Job Category IT Is Sponsorship Available? No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first). Through the collective strength of 140,000 team members across 30 countries and responsible, sustainable operations, Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career with Flex offers the opportunity to make a difference, invest in your growth, and build great products for our customers that improve people’s lives. Together, let’s create the extraordinary! Join our talent community to learn more about job opportunities, company news and events.

Requirements

An associate degree is preferred or equivalent experience and training.
Typically requires a minimum of 2 years of related experience.
Working knowledge of PC architecture.
Advanced knowledge of Windows 10 and 11.
Working knowledge of Active Directory, Mac OS, Android, and iOS.
Advance knowledge of imaging processes used for deployment of PCs in standard environments.

Nice To Haves

Microsoft Certified Systems Engineer a plus.
May have multi-functional impact; has influence on different programs or areas.
Assignments typically impact department, HUB and/or site level.

Responsibilities

Performs the installation, repair, and preventative maintenance of personal computer and related systems.
Configure cellular phones for end users to meet corporate specifications
Assists in determining suitable software to meet user requirements.
Manage required supplies for printers (not to include paper).
Install software, patches, and updates on desktops, laptops.
Keep accurate tracking of all assets supported by Deskside.
Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
Provide 1st line technical support for end-user’s computers hardware and software, printers, and its network connectivity.
Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user’s computers.
Assist Network Administrator/Analyst to troubleshoot end-users’ network-related issues.
Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.
Performs image builds for use on all desktop and laptops.