IT Support Technician | Regional Desktop Team - Wabasha

Gundersen Health System•Wabasha, MN

2d•$24•Onsite

About The Position

Emplify Health by Gundersen is looking to add an IT Support Technician (Tier 2 Support) to our Regional End User Computing Team! What You'll Do: You will be responsible for second-level technical customer service to the healthcare computer end-user community both over the phone and at the workstation, including installation and repair. This position also reports and obtains status for all problems related to Information Systems, tracks the issues, and provides effective follow-up. You’ll provide support for authorized software and hardware configurations, maintain PC hardware and software at the desktop level, work with other team members to escalate and resolve issues as needed, and follow appropriate procedures related to customer support. You’ll diagnose and identify repair options and implement solutions for end users, and may also serve as a resource for junior team members. Major Responsibilities Include: Requires monitoring responsibilities that include identification, isolation and escalation of problems relating to hardware, software and network related issues, working with Information Systems staff to provide timely and accurate resolution of problem/situation. Assists in diagnosing problems, identifying repair options and implementing solutions for end users. Responsible for the day-to-day clinic and hospital computer support. Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff. Possesses beginning to working knowledge of subject matter. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter.

Requirements

Associate degree required or equivalent years of experience and education
One year of previous work experience in IT Support/Helpdesk
Valid Driver's License (DL)
Strong Customer Service Skills
Ability to work well independently

Responsibilities

Responsible for second-level technical customer service to the healthcare computer end-user community both over the phone and at the workstation, including installation and repair.
Report and obtain status for all problems related to Information Systems, tracks the issues, and provides effective follow-up.
Provide support for authorized software and hardware configurations
Maintain PC hardware and software at the desktop level
Work with other team members to escalate and resolve issues as needed
Follow appropriate procedures related to customer support.
Diagnose and identify repair options and implement solutions for end users
Serve as a resource for junior team members.
Monitoring responsibilities that include identification, isolation and escalation of problems relating to hardware, software and network related issues, working with Information Systems staff to provide timely and accurate resolution of problem/situation.
Assists in diagnosing problems, identifying repair options and implementing solutions for end users.
Responsible for the day-to-day clinic and hospital computer support.

Benefits

A highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated
Competitive Benefits: A comprehensive and generous benefits package (Medical, Dental, Life Ins, HSA/FSA) ensuring your comfort and well-being as a valuable team member
Substantial retirement contribution including a 401k match & annual discretionary base contribution
Work-Life Balance: Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need
Professional Development: Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, and our Career Development Center
Additional Employee Discounts and Perks
Other benefits include a Wellness program with incentives, employer-paid life insurance and AD&D, optional short-term and long-term disability coverage, an employee assistance program, identity theft protection, pet insurance, Inspire & Celebrate colleague recognition and rewards program, a discount program, and more!
Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses