IT Support Technician - Onsite Position, Johnson Automotive

Hol-Dav Inc•Raleigh, NC

1d•Onsite

About The Position

Johnson Automotive has the exciting opportunity to expand our Information Technology team with the addition of a IT Support Technician who is willing to grow with the company! We are seeking a friendly, goal-oriented individual with a positive attitude to fill this position immediately. Since 1991, our family business has been exceeding the expectations of our guests and received prestigious awards from our brand partner’s year after year. While we believe that we offer the best vehicles on the market today, our true strength is our people. Johnson Automotive has earned a reputation for outstanding customer service by hiring top performers that are eager to elevate our guest’s experiences.

Requirements

A+ Certification or equivalent work experience
Hands on experience with PC operations, preferred
Desire to take advantage of training and learning opportunities
Independent, self-starting attitude
Professional appearance and strong written and verbal communication skills
Maintain understanding of TCP/IP and networking concepts
Ability to lift typical computer equipment including, but not limited to, PCs, servers, monitors, etc.
Occasional weekends
This is an Onsite Position.

Responsibilities

Provide first-level support for requests coming into the company help desk
Provide assistance to associates and troubleshoot issues related to hardware and software
Install and upgrade software on the PC’s
Diagnose hardware onsite and accurately determine replacement parts
Perform hardware installations
Install peripherals (printers, scanners, etc.)
Format Windows computers
Replace CAT 5/5E/6 patch cables, jacks and patch panels
Ability to travel as required.