IT Support Technician

Excel Engineering, Inc. • New Brighton, MN

4h

About The Position

We are seeking a motivated and service-oriented IT Support Technician to join our team in Mounds View. This role is ideal for an IT support technician who is eager to gain hands-on experience in a professional setting. The technician will provide front-line support for hardware, software, and network-related issues, ensuring smooth day-to-day operations for end-users.

Requirements

• 3-5 years of experience in IT Support, help desk or technical support roles
• Associate’s degree in information technology, Computer Science, or related field (or equivalent experience).
• Strong communication skills, written and verbal
• Strong organizational skills; ability to juggle multiple tickets and priorities.
• Basic knowledge of cybersecurity best practices (MFA, phishing prevention, patching, etc.).
• Up to 30% travel required

Nice To Haves

• CompTIA A+ and/or Network+
• Microsoft 365 Certified: Modern Desktop Administrator
• ITIL Foundation

Responsibilities

• Provide technical support for hardware, software, and network-related issues
• Install, configure, and maintain IT equipment and applications
• Troubleshoot and resolve technical problems in a timely and professional manner
• Escalate complex issues to senior IT staff when necessary
• Communicate directly with end-users to understand and resolve technical concerns
• Maintain accurate IT documentation and inventory records
• Assist with employee training and provide guidance on IT best practices
• Support data security and backup protocols
• Assisting with troubleshooting out in the field

Benefits

• Growth & Development: Ongoing continuing education, hands-on training, and opportunities to expand your skills.
• Career Advancement Support: Assistance in earning professional certifications and pursuing further education.
• Retirement Benefits: 401(k) plan with employer matching.
• Comprehensive Health Coverage: Medical, dental, vision, and life insurance options.
• Wellness Focus: Access to programs designed to support your overall well-being.
• Work–Life Balance: Paid time off and flexible work environment
• Flexibility & Trust: A flexible schedule and work environment built around mutual trust and accountability.
• Share the Talent, Share the Rewards: We value great people recommending great people, which is why our employee referral program is designed to reward you continuously

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees