IT Support Technician (Temporary)

Filson•Seattle, WA

1d•$28 - $38

About The Position

The IT Support Technician (Temporary) provides timely technical assistance to Filson’s corporate, manufacturing, logistics, and retail teams. This role focuses on diagnosing and resolving issues related to endpoint hardware, software, networks, and related systems to minimize downtime and ensure smooth day-to-day technology operations. In this role, you will provide Tier 1–2 technical support while delivering exceptional customer service in a fast-paced environment. You will work closely with internal teams to troubleshoot issues, support system deployments, and maintain reliable technology tools that enable employees across the organization to do their best work.

Requirements

High school diploma or equivalent required; Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
3–5 years of experience in technical support, help desk, or a customer-facing IT support role.
Working knowledge of Microsoft Office 365, Windows and macOS troubleshooting, mobile device management (Microsoft Intune), and basic networking concepts (LAN/WAN, TCP/IP, DHCP).
Experience using ticketing systems such as Zendesk or Jira and remote support tools.
Familiarity with endpoint device setup, system configuration, and user account management.
Strong attention to detail coupled with analytical and problem-solving skills.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Proficient knowledge of Microsoft Office.

Nice To Haves

Basic scripting knowledge (PowerShell, Python, or similar) or database concepts is a plus.
Industry certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications are strongly valued.

Responsibilities

Respond to technical support requests via phone, email, ticketing systems, chat, or in person, providing step-by-step troubleshooting and resolution.
Diagnose hardware, software, network, and mobile device issues using remote support tools and troubleshooting methodologies.
Install, configure, and maintain computer systems, operating systems (Windows and macOS), applications, and peripherals.
Escalate complex issues to senior IT staff or engineering teams as needed.
Document support interactions, resolutions, and processes within the knowledge base and ticketing systems.
Create and maintain user documentation, FAQs, and training materials.
Support end users by providing guidance on technology best practices and self-service tools.
Assist with system deployments, hardware setups, and technology migrations across corporate and operational environments.
Monitor system performance and assist with asset tracking and device inventory.
Collaborate with cross-functional teams to identify root causes and improve IT support processes.
Stay current on system updates, security patches, and emerging technologies.