IT Support Technician
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About The Position
Amentum is seeking IT Support Technicians to provide Tier 2 IT help desk support for our Department of Homeland Security (DHS) customer at various regional facilities, both CONUS and OCONUS. This role is essential in ensuring that our clients receive the highest level of technical support and service. The ideal candidate will possess a strong attention to detail and follow-through, which are critical in troubleshooting hardware and software issues, as well as providing video teleconferencing and remote support. The position requires a solid understanding of Windows operating systems, including patching and updates, Active Directory, data encryption, and backup software. Exceptional customer service skills are also a must, as the technician will be expected to go the extra mile to assist users and resolve their issues effectively. In this role, you will be responsible for providing LAN administrator support, which includes the installation, configuration, and maintenance of network communication devices, servers, network storage arrays, and tape backup units. You will also support various network-attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart displays, and sensors. Additionally, support for mobile and wireless devices, including smartphones, tablets, and hotspots, will be part of your responsibilities. You will assist in testing, applying, and maintaining server configurations and related security patches, ensuring the health of systems and backups, including conducting restore testing. Monitoring ITSM (ServiceNow) assignment groups and applying troubleshooting techniques to resolve tickets will be a key part of your daily tasks. You will also conduct new equipment deployments and provide requested deployment support, including the installation and maintenance of video teleconferencing infrastructure. Understanding customer needs and the realities of commercially available IT products will be crucial in creating requirements that facilitate implementation by the architecture and engineering team and COTS products. Participation in after-hours support on a weekly on-call rotation and supporting special projects or events will also be expected.
