The position involves configuring and installing PC hardware and software, performing hardware and software upgrades, and configuring standard hardware and software settings. The role also includes installing appropriate software and using the corporate work order system to document ticket workload and inventory. Additionally, the position requires configuring and supporting all company-approved mobile device applications, installing and troubleshooting printers, and maintaining and creating documentation on systems and troubleshooting processes. The technician will also configure and troubleshoot company cellular devices such as iPhones and iPads, and provide technical support and customer service via email, phone, and on-site, including support for outlying hospital-owned clinics and practices. The role requires rotating on a regular basis for daily operations, backups, and user accounts management. The technician will work with other members of the IT organization to ensure timely resolution of employee issues, troubleshoot and resolve software and hardware problems on behalf of employees, and provide basic LAN and Windows/Apple problem solving for local and remote users. The position also involves performing moves, adds, and changes to equipment, including computer hardware and cables, and being on call on a regularly scheduled basis. Other duties may be assigned as needed.