IT Support Technician

CGI Group • Lebanon, TN

354d • $27,000 - $49,500

About The Position

Be part of building one of the largest independent technology and business services firms in the world. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities. Join our team of professionals in our Lebanon, VA office where you will be part of the team that ensures that CGI members and clients across the US have the technology they need to complete their work. In this role, you will be supporting internal end users and external clients on a day-to-day basis by troubleshooting incoming support contacts through phone & email, imaging and deploying workstations, as well as tracking and managing hardware assets. The candidate is expected to participate in continuous process improvement as well as use their experience to enhance CGI's ability to offer exceptional customer support. This role must be located in Lebanon, VA.

Requirements

• Minimum 3 years of experience working in an IT support role or help desk environment.
• Knowledge of desktop operating systems, various software applications, hardware, networking and internet technologies.
• Exceptional attention to detail.
• Pro-active/self-starter - must be able to work independently and in a team environment.
• Experience documenting technical information into a knowledgebase and/or process documentation.
• Ability to effectively communicate both verbally and written with customers, team members, and management.
• Must be dedicated to the role: punctual, self-confident and completely dependable.
• Fast learner with a passion for technology.
• Must be able to successfully complete a government background investigation.

Nice To Haves

• Undergraduate degree in IT desired or comparable experience.
• Hands-on technical training in IT and Management disciplines.

Responsibilities

• The primary role is supporting incoming phone calls in a typical Help Desk environment.
• Track, support, and monitor IT support requests to full resolution in a timely manner.
• Act as the first line of support for end users by taking incoming phone calls, emails and chat.
• Resolve any issues with end user equipment and systems, which may involve dealing with vendors, end-users, other CGI support groups, and corporate management.
• Pro-active approach including recommendations for improvements where necessary and reasonable.
• Tasks related to the deployment of end-user computing devices, which may include imaging workstations and end-user configuration.
• Manage the physical inventory, which includes mobility devices, desktop and laptop computers, peripherals and other hardware, as approved by management.
• Full documentation of physical inventory and support procedures.

Benefits

• Competitive base salaries.
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.
• 401(k) Plan and Profit Participation for eligible members.
• Generous holidays, vacation, and sick leave plans.
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment.
• Back-up child care, Pet insurance, a CGI partner Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees