IT Support Technician

Rutter's Dairy • York, PA

346d

About The Position

The IT Support Technician is responsible for providing help desk and remote support of office and store PC, Network, Fuel Dispenser and Electronic equipment.

Requirements

• High school diploma/GED required.
• Associates degree in Computer Technology or Information Technology preferred.
• Experience in a convenience store is a plus.

Responsibilities

• Organize and prioritize daily schedule based on assigned service requests.
• Remote store support and troubleshooting of point of sale, network, fuel and electronic equipment.
• Rutter's headquarters help desk and onsite support of PC's, peripherals and networking equipment.
• Participate in an on-call rotation period, which includes nights, weekends and holidays, with rotation time subject to change based on business needs.
• Respond to phone calls, emails and texts in a timely and professional way both during regular working hours and while on-call.
• Communicate follow up activities back to store management and/or user as well as dispatcher and supervisor.
• Report repetitive and ongoing problems to the appropriate management personnel.
• Install software upgrades and new systems as they are developed and implemented.
• Test new software, hardware and systems prior to implementation.
• Perform preventative maintenance on HQ computer and peripheral equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED
• Number of Employees: 11-50 employees