IT Support Tech Tier 1 (1072)

RADIANT LOGISTICS INC • Renton, WA

4d • $25 - $28 • Onsite

About The Position

Radiant Global Logistics is seeking a proactive, detail-oriented Onsite IT Support Technician I to join our IT Support team. This role provides direct, hands-on technical support to onsite users, assists with IT purchasing and asset management, oversees laptop imaging and deployment, and supports various IT initiatives. The ideal candidate is passionate about technology, resourceful in problem-solving, and thrives in a fast-paced, collaborative environment. Job duties may evolve based on business and operational needs.

Requirements

• High school diploma or equivalent required.
• Basic understanding of computer hardware, software, and networking fundamentals.
• Proficiency with Windows OS and Microsoft Office Suite.
• Strong interpersonal communication skills.
• Excellent organizational and time-management abilities.
• Proven problem-solving abilities and attention to detail.
• Ability to work both independently and as part of a team.
• Regularly required to sit, walk, talk, hear, and use hands for keyboarding or handling equipment.
• Occasionally required to lift or move IT equipment up to 50 lbs., with bending, stopping, or kneeling as needed.

Nice To Haves

• Associate or bachelor’s degree in information technology or a related field preferred.
• Previous experience with imaging tools and IT support platforms preferred.
• Familiarity with Mac OS a plus.
• Experience with Active Directory, basic networking, and troubleshooting utilities.
• Knowledge of enterprise systems such as SAP TM, SAP ECC, Salesforce, CargoWise, and AS400 preferred.

Responsibilities

• Provide in-person technical assistance for hardware, software, and network connectivity issues.
• Respond promptly to walk-up requests, service desk tickets, and VIP user support needs.
• Troubleshoot and resolve issues with key systems, including: Windows OS, Office 365, and Outlook, SAP TM (logistics), SAP ECC (accounting), Salesforce, CargoWise, and AS400
• Log and maintain accurate records of support activities in the ticketing system.
• Participate in a rotating on-call support schedule (with additional compensation).
• Verify and audit vendor charges for accuracy and legitimacy.
• Coordinate with Xerox to manage and resolve printer-related issues.
• Ensure all devices are maintained, functional, and optimized for office use.
• Support IT procurement and inventory tracking, including vendor communications.
• Track the receipt, inspection, and deployment of all IT hardware and software.
• Maintain accurate asset records and ensure equipment is properly assigned and updated.
• Configure, image, and deploy laptops using Endpoint Central or similar tools.
• Support both new hire and replacement device setups for employees.
• Provide primary support for Windows-based systems, with occasional Mac OS assistance.
• Participate in technology rollouts, office relocations, and system upgrades.
• Collaborate on internal process improvements and documentation updates.
• Perform regular maintenance and software updates to ensure performance and security.
• Monitor and respond to system alerts to proactively address issues.

Benefits

• Medical, Dental, and Vision insurance (employee and family coverage).
• Company-paid basic life insurance.
• Short-Term & Long-Term Disability insurance.
• Health Savings Account with company contributions.
• Flexible Spending Account options.
• 401(k) retirement savings plan with 3.5% employer match.
• 80 hours of front-loaded Sick Pay.
• 80 hours of Vacation Pay annually, with increases based on tenure.
• 7 paid holidays per year.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees