IT Support Technician – Level 2 (French/English Bilingual Preferred)

Sunbelt Rentals, Inc.•Fort Mill, SC

1d•$21 - $29

About The Position

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a IT Helpdesk Technician. As an IT Helpdesk Technician, you will provide direct technical support to end users via phone, email, walk-up and web on all IT based systems, including but not limited to :Wynne Rental-man, AS/400 system, Email, PC Network systems, Microsoft Office products, Printing, Scanning, Faxing, basic computer hardware systems, and web systems. Also serves as Tier II support and provide assistance to level I helpdesk technicians.

Requirements

2+ years demonstrated effectiveness in a similar role
Knowledge of AS/400 systems
Excellent knowledge of PC based hardware and software systems
Excellent verbal and written communication skills

Nice To Haves

French/English Bilingual Preferred
Degree in computer science or related field (preferred, but not required)

Responsibilities

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
Provide as 2nd level (Tier II) support to other helpdesk technicians.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks. Self-motivated to identify and solve customer problems and to improve the service delivered by the CMIS department as a whole.
Takes on added responsibilities to manage and administer customer support systems and departmental systems.
Works with other department team members to insure good cross communication and cross training.
Perform other duties assigned as assigned by the manager.